Abdiaziz Ibrahim Sheikh Heyle

• Create and execute an ICT strategy.
• Optimize systems to enhance operational efficiency and decision-making.
• Guide leadership on technology investments for long-term growth.
• Lead digital transformation initiatives to streamline processes and improve resource management.
• Implement data-driven solutions and advanced technologies to enhance productivity.
• Oversee the implementation and management of secure ICT infrastructure, including servers and networks.
• Ensure system integration with external partners and automate data collection for efficient reporting.
• Develop and enforce cybersecurity protocols to protect sensitive data.
• Conduct regular risk assessments and ensure compliance with global cybersecurity standards.
• Lead disaster recovery planning and preparedness for cyber incidents.
• Ensure secure and compliant management of data, adhering to national and international regulations.
• Oversee digital record-keeping and maintain regulatory compliance.
• Provided technical support for troubleshooting analytics and reporting issues.
• Provided technical support for troubleshooting analytics and reporting issues.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Manage day-to-day operations of construction projects and logistics services.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
• Facilitated smooth collaboration between departments through clear communication channels.
• Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
• Developed and implemented strategies to maximize customer satisfaction.
• Directed initiatives to improve work environment, company culture or overall business strategy.
• Ensure that all construction sites and logistics processes meet company standards for quality, efficiency, and safety.
• Coordinate between construction teams, project managers, and logistics partners to streamline operations.
• Develop detailed project plans, including timelines, resource allocation, and cost estimation for construction and logistics projects.
• Monitor project progress and make adjustments to schedules, workflows, and resources as needed to ensure deadlines are met.
• Oversee procurement and allocation of materials and equipment for construction and logistics operations.
• Lead, motivate, and supervise teams including construction workers, engineers, logistics personnel, and administrative staff.
• Ensure effective communication between departments to promote collaboration and problem-solving.
• Provide training and support to team members to improve operational efficiency.
• Oversee the planning, coordination, and execution of logistics operations, including transportation, warehousing, and delivery.
• Ensure efficient supply chain management for timely delivery of materials and equipment to construction sites.
• Liaise with third-party logistics providers and ensure compliance with contracts and service agreements.
• Ensure all operations comply with legal and industry standards, including building regulations, safety protocols, and environmental guidelines.
• Conduct regular audits and inspections to ensure quality control across construction sites and logistics processes.
• Implement corrective actions when standards are not met.
• Identify potential risks in construction and logistics operations, including delays, cost overruns, and supply chain disruptions.
• Develop risk mitigation strategies and contingency plans to address operational challenges.
• Ensure health and safety protocols are followed to reduce workplace accidents and liabilities.
• Supervised operations staff and ensured compliance with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans.
• Increased profit by streamlining operations.
• Implemented quality control systems to boost overall product consistency and reliability.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Oversaw day-to-day operations of construction projects and logistics services.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Established positive communication among unit staff and leadership, reducing miscommunications and missed deadlines.
• Ensured optimal functionality of equipment and infrastructure through facility maintenance.
• Facilitated smooth collaboration between departments through effective communication.
• Managed budgets effectively, consistently delivering projects on time and within financial constraints.
• Developed and implemented strategies to maximize customer satisfaction.
• Directed initiatives to improve the work environment, company culture, and overall business strategy.
• Coordinated between construction teams, project managers, and logistics partners to streamline operations.
• Developed detailed project plans, including timelines, resource allocation, and cost estimation for projects.
  Monitored progress and adjusted schedules, workflows, and resources as needed to meet deadlines.
• Oversaw procurement and allocation of materials and equipment for operations.
• Led, motivated, and supervised teams, including construction workers, engineers, logistics personnel, and administrative staff.
• Provided training and support to team members to improve operational efficiency.
• Oversaw planning, coordination, and execution of logistics operations, including transportation, warehousing, and delivery.
• Ensured efficient supply chain management for timely delivery of materials and equipment.
• Liaised with third-party logistics providers to ensure
• compliance with contracts and service agreements.
  Conducted audits and inspections to ensure quality control across sites and processes.
• Implemented corrective actions when standards were not met.
• Identified potential risks in operations, including delays, cost overruns, and disruptions.
• Developed risk mitigation strategies and contingency plans to address challenges.
• Ensured health and safety protocols were followed to reduce workplace accidents and liabilities.

• Assisted patrons in finding resources, providing personalized recommendations based on their interests and needs.
• Provided research assistance to patrons, guiding them in using databases and other information tools effectively.Develop and update ICT and information security policies in line with international standards and best practices.
• Ensure policies align with the Working Group overallmission and objectives.
• Conduct regular risk assessments to identify potential threats and risks.
• Prioritize risks and develop mitigation strategies.
• Design and implement a robust information security architecture that protects the confidentiality, integrity, and availability of sensitive information.
• Ensure that security measures are integrated into the ICT infrastructure.
• Develop and maintain an incident response plan toaddress security incidents promptly and effectively.
• Conduct post-incident analysis to identify areas for improvement.
• Implement awareness programs to educate staff and stakeholders about the importance of information security.
• Provide training on security policies and procedures.
• Ensure compliance with relevant international standards, regulations, and legal requirements related to information security.
• Monitor changes in regulations and update policies accordingly.
• Implement and manage access controls to ensure thatonly authorized personnel have access to sensitive information.
• Regularly review and update access permissions.
• Conduct regular security audits and assessments toevaluate the effectiveness of security controls.
• Implement corrective actions based on audit findings.
• Evaluate and implement advanced security technologies to enhance the overall security posture.
• Stay informed about emerging threats and technologies.
• Collaborate with other departments and international organizations to share information and best practices.
• Participate in collaborative efforts to enhance global information securit.
• Implement measures to protect sensitive data, including encryption and secure data transmission
• Ensure compliance with data protection and privacy regulations.
• Develop and maintain business continuity and disaster recovery plans for ICT systems.
• Test and update plans regularly to ensure their effectiveness.
• Maintain comprehensive documentation of ICT and information security policies, procedures, and configurations.
• Ensure documentation is easily accessible to relevant personnel.

• My expertise extends to network administration
• Manage the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, and network administrations, including servers, PCs, operating systems, telephones, software applications, and peripherals
• Provide expertise and support during systems upgrades, installations, and conversions, file maintenance
• Oversee systems development and enhancement and the integration of new systems with existing systems
• Work with advocacy staff to develop strategies and plans to enhance client services, improve user effectiveness, and foster innovation
• Communicate regularly with executive management and all users of information services and systems
• Manage IT staff, including hiring, training, evaluation, guidance, discipline and discharge
• Develop the IT staff to meet the changing needs of users, groups and offices; new projects and technologies; and varying staff strengths
• Develop standard operating procedures and best practices, including providing written protocols and guidance to IT staff and to end-users
• Ensure the creation and maintenance of all written documentation, including system and user manuals, license agreements, and documentation of modifications and upgrades
• Oversee provision of end-user services, including help desk and technical support services
• Keep current with the latest technologies and determine what new technology solutions and implementations will meet business and system requirements
• Manage financial aspects of the IT Division, including purchasing, budgeting, and budget review
• Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision
• Manage servers, security solutions, network hardware, and equipment
• Negotiate and administer vendor, outsourced, and consultant contracts and service agreements
• Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
• Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
• Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
• Optimized staff performance by designing comprehensive training programs tailored to individual needs.
• Enhanced data-driven decision-making by implementing advanced analytics and reporting tools.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Reported issues to higher management with great detail.
• It reduced operational risks while organizing data to forecast performance trends.

• Works with management and other departments to implement a successful IT plan
• Assists in the implementation of the IT plan and trains the individuals who will need to use it
• Diagnoses issues when computers or other technologies are not working as they should
• Implements a plan for repair or replacement of computers and other forms of technology
• Installs, configures and updates miscellaneous hardware and software such as memory, network cards, adapter cards, printers, as well as new workstation setup and installs
• Install, troubleshoot and maintain computer network server, programs to include but not limited to Windows based and Novell based operating systems
• Assists with the setup and installation of new PCs for users and tests configurations prior to installation
• Keep financial records and perform financial procedures (e.g., receipts, payments requests, and petty cash)
• Assist the organization and management of internal and external audits
• Ensure expenses are authorized and processed in accordance with agreed procedures for both ERS and donors
• Maintain the accounting reporting process, ensuring the accuracy and completeness of ledgers and all supporting documentation and compliance with finance and procurement regulations
• Maintain accounting records, ensuring they are complete, accurate, well archived and safeguarded
• Ensure agreed reporting dates are maintained according to ERS's policies
• Implemented cybersecurity measures to protect sensitive company data and maintain compliance with industry standards.
• Established IT policies and procedures, fostering a secure and efficient work environment for all employees.
• Managed the procurement process for IT hardware and software, ensuring timely delivery of necessary equipment to support ongoing projects.
• Developed comprehensive disaster recovery plans, ensuring business continuity in case of unforeseen events or emergencies.
• Collaborated with cross-functional teams to provide optimal technology support for various departments within the Ministry.
• Developed performance metrics to evaluate IT department success and identify areas for potential improvement.
• Spearheaded the development and implementation of innovative software solutions, resulting in increased operational efficiency.
• Optimized existing systems through regular evaluations, making necessary adjustments to improve functionality and user experience.
• Facilitated seamless communication between IT personnel and other departments, promoting collaboration on key projects.
• Oversaw development and implementation of improvements to support network operations.
• Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
• Develop outlining need for departmental information technology resources.
• Coordinated secure system access of users to various department systems and platforms.
• Enhanced IT infrastructure by implementing strategic technology upgrades and streamlining system processes.
• Managed a team of IT professionals, providing mentorship and guidance to boost productivity and ensure project success.
• Collaborated with cross-functional teams to provide optimal technology support for various departments within the organization.

Installing and configuring computer systems

• Troubleshoot hardware, software, and network operating systems.
• Train staff about potential uses of existing technology
• Train staff about new and potential use
• Provide individual training and support on request
• Provide recommendations about accessing information and support
• Install work stations
• Connect and set up hardware
• Diagnosing and solving hardware/software faults
• Analyzing call logs to spot trends and underlying issues
• Deliver service and support to end‑users using and operating automated call distribution phone soware, via remote connection orover the Internet Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
• Diagnose and resolve technical hardware and soware issues involving internet connectivity, email clients, VOIP, Vonage and more Ø Installation of VoIP and Vonage Machines
• Research required information using available resources; Ø Follow standard processes and procedures
• Identify and escalate priority issues per Client specifications;
• Redirect problems to the appropriate resource
• Our alternative solutions where appropriate with the objective of retaining customersʼ and clientsʼ business;
• Follow up and make scheduled callbacks to customers where necessary
• Stay current with system information, changes, and updates
• Mentored junior staff members, helping them develop their skills and advance in their careers.
• Enhanced communication between team members by organizing regular meetings and fostering open dialogue.

• To perform and carry out of the general main administrative matters and finance-related issues
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Worked well in a team setting, providing support and guidance.
• To maintain effective work for the smooth running of the day today's office routine activities
• To prepare contracts for the university required to be employed byJobkey University.
• Prepares Cash Vouchers to ensure the monthly salary payments for the staff is to be paid on time,
• Monitor the invoice cashiering and just to ensure the general funds received and utilized were properly handled.
• Assisted with day-to-day operations, working efficiently and productively with all team members.

• Troubleshoot hardware, software and network operating system
• Maintain log and/or list of required repairs and maintenance
• Make recommendations about purchase of technology resources
• Provide network access to all staff
• Install work stations
• Connect and set up hardware
• Load all required software
• Provide network accounts and passwords as required
• Monitor security of all technology
• Input and maintain IP addresses
• Installed, configured, tested and maintained operating systems, application software, and system management tools.
• Managed IT budgets effectively, ensuring optimal allocation of resources while prioritizing high-impact projects.
• Championed cybersecurity best practices throughout the organization, fostering a culture of vigilance against potential threats.
• Evaluated emerging technologies for potential benefits and risks, making informed recommendations for adoption where appropriate.
• Improved network security with diligent monitoring, risk assessment, and incident response planning.
• Collaborated with senior leadership to align technology strategy with overall business objectives.
• Enhanced system efficiency by implementing cutting-edge technology solutions and optimizing software performance.
• Reduced downtime and costs, proactively maintaining hardware and troubleshooting technical issues.
• Coordinated IT training initiatives for staff members, equipping them with the necessary skills to excel in their roles.
• Implemented data backup strategies to ensure business continuity during emergencies or technical failures.
• Spearheaded digital transformation efforts, integrating innovative tools into existing workflows for improved efficiency.
• Developed comprehensive disaster recovery plans to minimize the impact of unforeseen events on critical systems.

• To perform and carry out the general main administrative matters and finance related issues
• To maintain an effective work for the smooth running of the day to day office routine activities
• To prepare contracts for the university staff required to be employed by the Jobkey University
• Prepares Cash Vouchers to ensure the monthly salary payments for the staff is to be paid on time
• Monitor the office cashiering and just to ensure the general funds received and utilized were properly handled
• Diagnosing and solving hardware/software faults
• Analyzing call logs to spot trends and underlying issues
• Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
• Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, VOIP, Vonage and more
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Strengthened communication skills through regular interactions with others.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Learned and adapted quickly to new technology and software applications.
• Developed and maintained courteous and effective working relationships.
• Proved successful working within tight deadlines and a fast-paced environment.

• Managed time efficiently to complete all tasks within deadlines.
• Worked flexible hours across night, weekend, and holiday shifts.
• Organized and detail-oriented with a strong work ethic.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions, and make decisions.
• Strengthened communication skills through regular interactions with others.
• Recording all the minutes and reports for the institution
• Database collector and manage all data of the institutions
• Training the workers to promote information and communication technology of the institution
• Networking of all the computers and printers in the institution Ø Purchasing of new computers for the institution

• Implemented policy changes based on relevant federal or state regulations, maintaining compliance while enhancing the student experience.
• Organized large-scale events such as orientations or graduation ceremonies, providing memorable experiences for students and families alike.
• Streamlined department processes, resulting in improved efficiency and increased collaboration among team members.
• Collaborated with campus partners to create inclusive environments, fostering connections among diverse student and attends to school visitors.
• Organize maintenance and purchases for the school. Ø Maintain Filing for students and school staff.
• Manages the petty cash and supervises the supporting staff. Ø Takes minutes for staff and school meeting;
• Organizes all school functions and ceremonies.
• Keeps school inventory as well as update annually. Ø Carry out all typing services for the school.
• Expected to perform any other duties which may be required within School Departments.