Abdifatah Abdillahi Ismail
Hargeisa
Summary
Results-driven and highly organized professional with a proven ability to manage time efficiently, prioritize tasks, and meet deadlines in fast-paced environments. A hardworking and dedicated individual who thrives under pressure, consistently delivering high-quality results. Skilled problem solver with a keen eye for detail and a proactive approach to identifying and resolving challenges. Excels in customer service, building strong relationships, and ensuring client satisfaction through effective communication and a solutions-oriented mindset. Committed to continuous improvement, adaptability, and exceeding expectations—both independently and as part of a collaborative team.
Overview
9
9
years of professional experience
Work History
Business owner
LAAG-BARAKO STORES
01.2023 - 06.2025
Head of Customer Care
Darasalaam Bank
05.2021 - 11.2021
Customer Care Officer
Darasalaam Bank
02.2020 - 03.2021
International Relationship Officer
Darasalaam Bank
08.2019 - 02.2021
Customer care officer
Darasalaam Bank
01.2018 - 06.2019
Finance officer
Guri Barwaaqo Trading Co
09.2016 - 10.2017
Education
Bachelor of Arts - Development Management
Ethiopian Civil Service University,
Addis Ababa08.2016
Skills
- Time Management & Prioritization
- Strong Work Ethic & Reliability
- Analytical & Creative Problem-Solving
- Excellent Customer Service & Communication
- Adaptability & Multitasking
- Team Collaboration & Leadership
Timeline
Business owner
LAAG-BARAKO STORES
01.2023 - 06.2025
Head of Customer Care
Darasalaam Bank
05.2021 - 11.2021
Customer Care Officer
Darasalaam Bank
02.2020 - 03.2021
International Relationship Officer
Darasalaam Bank
08.2019 - 02.2021
Customer care officer
Darasalaam Bank
01.2018 - 06.2019
Finance officer
Guri Barwaaqo Trading Co
09.2016 - 10.2017
Bachelor of Arts - Development Management
Ethiopian Civil Service University,