Summary
Overview
Work History
Education
Accomplishments
Timeline
Work Availability
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Abdinor Farah Dirie

Computer and Social word
Mogadishu,Somalia

Summary

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Passionate Teacher with experience developing and implementing diverse curriculums covering wide range of subjects. Highly skilled at motivating students through positive encouragement and reinforcement of concepts via interactive classroom instruction and observation. Successful in helping students develop strong literacy, numeracy, social and learning skills. Compassionate, creative and effective Teacher with valuable experience in classroom administration, professional development and project planning. Equipped with extensive background in versatile education environments. Student-centric instructor, academic facilitator and motivational coach. Competent at performing independently or as member of teaching team. Well-versed in classroom and online technologies.

Overview

13
13
years of professional experience
14
14
years of post-secondary education
1
1
Language

Work History

Manager

Nabaad Mall Mogadishu
Mogadishu, Somalia
06.2021 - Current
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Prepared annual budgets with controls to prevent overages.
  • Recruited and hired top performers to add talent and value to department.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maintained professional, organized and safe environment for employees and patrons.
  • Supervised labor costs and departmental expenses to remain in line with budget.
  • Monitored expenditures to mitigate risk of overages.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.

Sales Manager

Nabaad Mall Mogadishu
Mogadishu, Somalia
12.2019 - 06.2021
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Closed lucrative sales deals using strong negotiation and persuasion skills.
  • Led account planning strategy sessions aimed at retaining and acquiring customers and increasing business opportunities.
  • Established and cultivated solid business relationships with new or existing customers.
  • Evaluated performance against goals and implemented appropriate development plans.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Used vendor expertise to deliver educational content to sales team.
  • Met with clients, delivering presentations and educating on product and service features and offerings.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Targeted and prospected for new business through telemarketing, individual creativity and innovation.
  • Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
  • Tracked pipeline data, won vs. lost opportunities and lead response times with Salesforce CRM.
  • Interpreted sales and pricing policies to departmental personnel and customers.

Teacher of Computer

Student care pre-university college in Mogadishu
Mogadishu, Somalia
02.2019 - 10.2019
  • Exceeded goals through effective task prioritization and great work ethic.
  • Developed team communications and information for meetings.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Prepared variety of different written communications, reports and documents.
  • Led projects and analyzed data to identify opportunities for improvement.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Carried out day-to-day duties accurately and efficiently.

Second Manager

Samater Farnuter
Mogadishu, Somalia
04.2018 - 10.2019
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Monitored security to protect employees, customers and property.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Recognized staff for contributions to company success to foster engagement and increase productivity.
  • Directed promotion and brand loyalty efforts to build direct relationships with customers.
  • Developed strategy to increase sales and drive profits.

Teacher of Computer

Bader institute of Education in Bosaso
Bosaso, Somalia
03.2009 - 07.2017
  • Exceeded goals through effective task prioritization and great work ethic.
  • Developed team communications and information for meetings.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Used coordination and planning skills to achieve results according to schedule.
  • Prepared variety of different written communications, reports and documents.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

Bachelor of Community Development - Community Development

University of Bosaso
Bosaso Somalia
09.2019 - 02.2022

Diploma - Diploma in Information Systems and Organization Strategy

alison online courses
02.2022 - 06.2022

Diploma - Diploma in Administrative Procedures and Support in the Office

Alisons Online Courses
12.2021 - 03.2022

Certificate - IT Management - Software and Databases

Alisons Online Courses
01.2022 - 02.2022

Secondary Certificate -

Ugaas Yaasiin Primary and Secondary School
Bosaso
09.2010 - 08.2014

Diploma - Enlish Language

New generation institute of skills training
Qardo Bari Somalia
03.2006 - 04.2007

Diploma - Computer Software

New generation institute of skills training
Qardo Bari Somalia
02.2007 - 04.2008

Af-lah primary and intermediate school
Qardo
02.2004 - 07.2008

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved [Issue] which led to [Results].
  • Supervised team of [Number] staff members.
  • Collaborated with team of [Number] in the development of [Project name].
  • Achieved [Result] by completing [Task] with accuracy and efficiency.

Timeline

Diploma - Diploma in Information Systems and Organization Strategy

alison online courses
02.2022 - 06.2022

Certificate - IT Management - Software and Databases

Alisons Online Courses
01.2022 - 02.2022

Diploma - Diploma in Administrative Procedures and Support in the Office

Alisons Online Courses
12.2021 - 03.2022

Manager

Nabaad Mall Mogadishu
06.2021 - Current

Sales Manager

Nabaad Mall Mogadishu
12.2019 - 06.2021

Bachelor of Community Development - Community Development

University of Bosaso
09.2019 - 02.2022

Teacher of Computer

Student care pre-university college in Mogadishu
02.2019 - 10.2019

Second Manager

Samater Farnuter
04.2018 - 10.2019

Secondary Certificate -

Ugaas Yaasiin Primary and Secondary School
09.2010 - 08.2014

Teacher of Computer

Bader institute of Education in Bosaso
03.2009 - 07.2017

Diploma - Computer Software

New generation institute of skills training
02.2007 - 04.2008

Diploma - Enlish Language

New generation institute of skills training
03.2006 - 04.2007

Af-lah primary and intermediate school
02.2004 - 07.2008

Work Availability

monday
tuesday
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thursday
friday
saturday
sunday
morning
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Abdinor Farah DirieComputer and Social word