Abdirahman Abdi Mohamed
Summary
A motivated and experienced information technology specialist, With more than 5 years of experience in the field of information technology, competent in help desk service, hardware, and software upkeep. Equally adept at working independently, in a team, or remotely, and self-assured when using initiatives and problem-solving. Very familiar with all facets of help desk assistance, including active directory support, installations, maintenance, and troubleshooting.
Overview
6
6
years of professional experience
Work History
Data Management Officer and IT Focal Point
Human Appeal – Somalia
03.2022 - Current
- Conduct regular inspections of electronic equipment to guard against harm from faulty operations, connections, or malicious computer virus activity
- Instruct staff members on the proper usage and operation of IT equipment
- Assist in making excellent ICT equipment purchases for office use
- Investigate hardware and software failures to locate the underlying cause of the issue, make repairs, and carry out routine upkeep and maintenance
- Conduct fault isolation and hardware (cable, workstation, peripheral, etc.) resolution for network issues
- Maintain information technology systems, such as servers, laptops, and desktops, efficiently
- This involves setting up and installing the proper software and apps
- Analyze malfunctioning data processing equipment to spot issues and offer workable remedies
- Ensure documentation and record keeping of the OCWP (Orphan and Child Welfare Program) and other projects and programs department
- Make sure that data collection procedures are in line with all relevant rules and guidelines for data protection policy
- Facilitation to field staff on issues related to data and Management Information Systems
- Compilation and submission of Monthly reports of the sponsorship department from the field and CO
- Maintain confidentiality and observe data protection guidelines
- Review, analyze, and validate data to ensure consistency, integrity, and accuracy based on Formulate techniques for quality data collection to ensure adequacy, accuracy, and Legitimacy of data.
ICT Officer
DRC - Baidoa
03.2021 - 02.2022
- Implemented and supported the installation of IT systems and networks in line with DRC rules and procedures
- Developed, implemented, maintained, and supported security and data protection requirements for enterprises, including surge protection
- Assured that all computer users receive adequate and pertinent training based on stated needs
- Configured, maintained, and installed all communication hardware
- Created and kept up with ICT documentation
- Oversaw the data and system backups as well as the prepared disaster recovery procedures
- Oversaw the management of DRC Baidoa base's SharePoint, which included data migration from external and physical storage
- Supported user data backups and contributed to the development, monitoring, implementation, and review of technical support for users on-site and remotely
- Evaluation of new software releases, upgrades, and patches from software manufacturers.
ICT Officer
SEDHURO (Socio-Economic Development And Human Rights Organization)
02.2018 - 02.2021
- Created manuals and training materials for the staff's use in ICT and held regular training sessions
- Assured that the country offices (in Mogadishu, Kismayu, and Beled-Hawa) had access to Internet connectivity and IT systems and services
- Responded to requests for technical support by phone, email, and/or a help desk management system and provided first-line support for staff members in need of assistance with IT difficulties
- Obtained effective and well-tested assistance for hardware failure, software deployment, and installation by adhering to scripts
- Recorded daily activities, training sessions, and support meetings to help the organization's managerial department better understand its IT support requirements
- Kept track of the organization's IT hardware and software inventories
- Offered induction and user manual packages to newly hired workers.
Education
Master of Science in Information Technology -
Mount Kenya University
Bachelor of Business Information Technology -
Kenya Methodist University
Skills
- Microsoft Office
- Network Administration
- System Administration
- Technical Support
- Active Directory
- Firewalls
- Backup- Windows Backup
- FTP and VPN
- Data Validation
- Data Migration
- Data Cleansing
- Troubleshooting
- SQL and Databases
Professional Courses
- Google IT Professional Certificate
- Cisco Certified Network Associate (CCNA)
- Microsoft Certified Solutions Associate (MCSA)
- Certificate in Graphic Design
- CompTIA A+, N+
- Computer Applications (ICDL)
Referees
Ali Mukhtar
HR and Admin Coordinator – Human Appeal - Somalia
Ali.mukhtar@humanappeal.org.so
+252618882919
Abdifatah Mohamed Ali
ICT Coordinator – RAISE
Abdifatahali068@gmail.com
+252613323915
Hared Ibrahim Osman
Projects Coordinator- SEDHURO
h.osman@sedhuro.org
Tel: +254724862855/+25261544425
Timeline
Data Management Officer and IT Focal Point
Human Appeal – Somalia
03.2022 - Current
ICT Officer
DRC - Baidoa
03.2021 - 02.2022
ICT Officer
SEDHURO (Socio-Economic Development And Human Rights Organization)
02.2018 - 02.2021
Master of Science in Information Technology -
Mount Kenya University
Bachelor of Business Information Technology -
Kenya Methodist University
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