Abdirashid Mohamed Nageye
Hargeisa,Somaliland
Summary
Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Customer Assistant
Bank Faisal Islamic
Khartoum , Sudan
2022.01 - 2023.03
- Researched and resolved account and service problems with friendly, knowledgeable support.
- Documented customer concerns and inquiry resolutions in internal computer system.
- Listened to customers in actively to assess issues and provide accurate information.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Contacted outside providers on behalf of customers to help solve problems.
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Assisted customers with product selection and troubleshooting, providing accurate information and guidance to foster satisfaction.
- Monitored customer service performance to enforce quality and accuracy standards.
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
- Developed and implemented strategies to improve customer service experience, resulting in increased satisfaction.
- Evaluated customer service standards, policies and procedures to verify customer service goal achievement.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Monitored customers for signs of security concerns and escalated issues to management.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed efficient cash register operations.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Developed strong rapport with customers and created positive impression of business.
Vice President
International World Universities Organization
Khartoum , Sudan
2022.01 - 2023.01
Office Manager
Huwed Energy Company
2018.01 - 2019.01
- Coordinated special projects and managed schedules.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Education
Bachelor degree of Islamic Banking and - Islamic Banking And Finance
International University of Africa
Khartoum, Sudan 2019.10 - 2023.05
Deploma English Language and Preparation of IELTS Exam at - undefined
English Castle
Certificate of Customer Relationship Management -
BFT Training Center
Khartoum, Sudan 2021.06 - 2021.07
Certificate - Feasibility Study For Small And Medium Enterprises
BFT Training Center
Khartoum, Sudan Certificate - Institutional Building For NGOs
Alroia Alsabaa For Management Training & Human Res
Khartoum, Sudan Certificate - Financial Statements Analysis
BFT Training Center
Khartoum, Sudan Certificate - Business Administration
SMAPE
Khartoum, Sudan Certificate - Human Resources Management
Apha University
Borama Professional Mini-Master Degree In - Non-Governmental Organizations Management
American Board for Management and Human Resources
Khartoum, Sudan Certificate - Grounding International Relations Through Social
Diponegora University
Indonesia Certificate - Islamic Economic And Finance
Muhammadiyah University
Indonesia Certificate - Islamic Economics
Iternational Islamic University
Maleysia Certificate - Diplomatic And Consular Affairs
The National Center For Diplomatic Studies
Khartoum, Sudan Certificate - Green Accounting Implementation To Empower ASEAN
Mummadiyah University
Indonesia Skills
Leadership skillsundefined
Accomplishments
- I have participated Africa Youth Leadership and Entrepreneuship Conference at Kigali, Rwanda in 2021
- I have participated a conference of Diplomacy as a career goal at Islamic Cooperation Youth Forum (ICYF) at Turkey Istanbul, in 2022
- I have participated as delegate in the World Health Organization (WHO) Committee of the 2022 edition of the International Youth Diplomacy Conference which was held at the University of Ghana
- I have participated the International Procurement Conference at Puplic Procurement Professional Association of India (PPPAI)
- I have Participated YIC Leadership and Entrepreneurship Summit 2021 In Addiss Ethopia.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Assistant
Bank Faisal Islamic
2022.01 - 2023.03
Vice President
International World Universities Organization
2022.01 - 2023.01
Certificate of Customer Relationship Management -
BFT Training Center
2021.06 - 2021.07
Bachelor degree of Islamic Banking and - Islamic Banking And Finance
International University of Africa
2019.10 - 2023.05
Office Manager
Huwed Energy Company
2018.01 - 2019.01
Deploma English Language and Preparation of IELTS Exam at - undefined
English Castle
Certificate - Feasibility Study For Small And Medium Enterprises
BFT Training Center
Certificate - Institutional Building For NGOs
Alroia Alsabaa For Management Training & Human Res
Certificate - Financial Statements Analysis
BFT Training Center
Certificate - Business Administration
SMAPE
Certificate - Human Resources Management
Apha University
Professional Mini-Master Degree In - Non-Governmental Organizations Management
American Board for Management and Human Resources
Certificate - Grounding International Relations Through Social
Diponegora University
Certificate - Islamic Economic And Finance
Muhammadiyah University
Certificate - Islamic Economics
Iternational Islamic University
Certificate - Diplomatic And Consular Affairs
The National Center For Diplomatic Studies
Certificate - Green Accounting Implementation To Empower ASEAN
Mummadiyah University
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