Abdirisak Mohamoud Awad
Hargeisa
Summary
Proven track record in enhancing service delivery and customer satisfaction at the Ministry Of Interior Affairs, demonstrating exceptional incident management and a deep commitment to service excellence. Skilled in business process mapping and adept at fostering teamwork, I consistently drive improvements and adapt to new challenges, ensuring alignment with organizational goals and customer expectations.
Overview
7
7
years of professional experience
Work History
Improvement Service Delivery
Ministry Of Interior Affairs
2023.01 - Current
- Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary.
- Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews.
- Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery.
- Developing a deep understanding of projects to gain insights into the scope of service delivery.
- Taking accountability for service delivery performance, meeting customer expectations, and driving future demand.
Secretary
Marodi-Jeh Regional Office
2019.03 - 2023.01
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Facilitated communication between departments for improved collaboration and project success.
Barrick East Africa
Human Resources Administrator
2017.04 - 2019.06
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
MBA - Business Administration
IUBAT-International University of Business Agricul
Dhaka,Bangladesh09.2022
Bachelor of Science - Information Communication Technology
Gollis University
Hargeisa, Somaliland09.2019
Skills
- Customer Satisfaction
- Incident Management
- Business Process Mapping
Timeline
Improvement Service Delivery
Ministry Of Interior Affairs
2023.01 - Current
Secretary
Marodi-Jeh Regional Office
2019.03 - 2023.01
Barrick East Africa
Human Resources Administrator
2017.04 - 2019.06
MBA - Business Administration
IUBAT-International University of Business Agricul
Bachelor of Science - Information Communication Technology
Gollis University
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