Staff and User Training
Abdiwahid Ahmed Abdullahi
IT
Summary
Knowledgeable IT Officer oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
4
4
Certificates
3
3
Languages
Work History
IT Officer
Peace and Democracy
03.2014 - Current
- Being first point of call for all IT issues
- Creating and maintaining email profiles for users
- Install and configure computer hardware operating systems and applications
- Troubleshoot system and network problems, diagnosing and solving hardware or software faults
- Remote administration and management of organization staff in other field offices
- Carrying out user administration and set up
- Logging faults and managing response times
- Identifying and solving IT problems and logging them into the relevant databases
- Creating back up copies of data
- Creating and maintaining accurate database of all pending and resolved IT issues
- Troubleshoot database environment problems
- Determining the nature of faults and the steps required to rectify it
- Creating and administrating Microsoft Exchange email accounts
- Document and maintain Help Desk policies and procedures
- The update and maintenance of the IT service desk authorized user's database
- Train and supervise other field IT team to ensure well maintenance of the system
- To manage, maintain, update/upgrade and troubleshooting Sponsorship database/IT devices
- Date
Data Management Officer
Peace and Democracy
10.2012 - 02.2014
- Develop and manage data bases for all activities related to the project
- Manage all data entry and analysis
- Formulate, implement, and enforce proper data collection policies and procedures
- Prepare and sort source documents, and identify and interpret data to be entered
- Preparing daily, weekly and monthly report
- Data reporting and analyses
- Ensure data collected (daily, weekly or monthly) are properly stored in The organization storage databases
- Ensure all data entry and analysis
- Compiles, sorts, and verifies accuracy of data to be entered.
Lecturer
Gollis University
02.2011 - 01.2012
- Enjoyed carefully preparing lecture notes and guides for IT courses
- Conducted research and assisted students with research knowledge
- Integration of the most current information technology into instructional programs to prepare students to compete in a rapidly changing world
- Worked directly with departmental office to improve administrative system and assisted head of department with publications and research
- Providing ICT capacity building for staff and students of the University College through various training programmes
Education
Bachelor of Science - Technology
Benadir University Faculty of Computer Science And Information
Mogadishu, Somalia 09.2006 - 10.2010
Diploma of Hardware -
Beder Institute of Computer
Mogadishu, Somalia 05.2006 - 11.2006
Al-hikma Secondary School
Mogadishu, Somalia 08.2001 - 05.2004
Skills
IT support technicianService Desk AnalystAssociate Network EngineerHelp Desk Technician
Network Administrator
IT Specialist
Database Administrator
Computer User Specialist
Microsoft 365
Certification
Microsoft 365 Certified: Windows 10 (Exam MD-100)
Interests
Process Improvement
Problem solving
Teamwork
Timeline
IT Officer
Peace and Democracy
03.2014 - Current
Data Management Officer
Peace and Democracy
10.2012 - 02.2014
Lecturer
Gollis University
02.2011 - 01.2012
Bachelor of Science - Technology
Benadir University Faculty of Computer Science And Information
09.2006 - 10.2010
Diploma of Hardware -
Beder Institute of Computer
05.2006 - 11.2006
Al-hikma Secondary School
08.2001 - 05.2004
Additional Courses Completion
· Google IT Support Professional Certificate
· System Administration and IT Infrastructure Services
· The Bits and Bytes of Computer Networking
· Microsoft 365 Certified: Windows 10 (Exam MD-100)
· CompTIA A+ Certification (220-1001 and 220-1002)
· CompTIA Network+ (N10-007) Certification
· Windows 10: Troubleshooting for IT Support
· Become a Data Analyst
References
Available upon request
Additional Courses Completion
· Google IT Support Professional Certificate
· System Administration and IT Infrastructure Services
· The Bits and Bytes of Computer Networking
· Microsoft 365 Certified: Windows 10 (Exam MD-100)
· CompTIA A+ Certification (220-1001 and 220-1002)
· CompTIA Network+ (N10-007) Certification
· Windows 10: Troubleshooting for IT Support
· Become a Data Analyst
References
Available upon request