Abdiwali Hassan Hersi
Mogdishu,Benadir
Summary
To obtain a permanent position in the finance office at Hormuud telecom, where I can contribute the skills I have learned and my work experience to be part of achieving the goals of the office.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Customer Complaints Handling
Hormuud Telecom
Mogadishu, Benadir
01.2022 - Current
- Customer care monitoring
- Resolving customer complaints
- Protecting customer privacy
- Enhancing customer satisfaction
Customer Care Officer
Hormuud Telecom
Mogadishu, Benadir
01.2016 - 12.2021
- Communicated with customers to identify needs and expectations.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Finance Officer
Jabuuti Primary And Secondary School
Mogdishu, Benadir
08.2013 - 05.2015
Education
Bachelor Of Business Administration - BA
Simad University
Mogadishu /2011 - /2015
Certificate Of Secondary -
Usama Binu-zayid Primary and Secondary School
Mogadishu /2008 - /2011
Certificate Of Primary -
Usama Binu-zayid Primary and Secondary School
Mogadishu /2004 - /2008
Skills
Complaint handling
Customer service understanding
Customer care
Customer service experience
Customer follow up
REFEREES
Sayid-Ali Hersi Shidane, +252615566100
Timeline
Customer Complaints Handling
Hormuud Telecom
01.2022 - Current
Customer Care Officer
Hormuud Telecom
01.2016 - 12.2021
Finance Officer
Jabuuti Primary And Secondary School
08.2013 - 05.2015
Bachelor Of Business Administration - BA
Simad University
/2011 - /2015
Certificate Of Secondary -
Usama Binu-zayid Primary and Secondary School
/2008 - /2011
Certificate Of Primary -
Usama Binu-zayid Primary and Secondary School
/2004 - /2008