Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline

Ahmed Abdi

London

Summary

Professional with experience in ticketing and customer service. Adept at handling transactions, managing reservations, and addressing inquiries efficiently. Strong focus on teamwork and delivering consistent results. Reliable and adaptable with excellent communication and organizational skills.

Diligent in my work with background in managing ticket sales and customer interactions. Proven ability to streamline ticketing processes and enhance customer satisfaction. Demonstrated strong organizational skills and effective communication with patrons and team members.

Overview

36
36
years of professional experience

Work History

Ticket Office Assistant

London Transport
01.2010 - Current
  • Enhanced customer satisfaction by providing efficient and accurate ticketing services.
  • Ensured proper access control at events by verifying tickets upon entry, maintaining event security protocols.

Sales Assistant

ASDA Manchester
01.1998 - 01.2007
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Managed efficient cash register operations.

Packing Operator

MCVITIES Manchester
01.1997 - 01.1998
  • Kept production lines running smoothly and efficiently at all times.
  • Maintained a clean and organized work environment, optimizing productivity and minimizing errors.
  • Assisted in training new employees on packing procedures, increasing overall team performance.
  • Unpacked and examined incoming shipments to record shortages, rectify damages and reject damaged items.

Ministry of Planning of The Republic of Somalia

Director of the Department of Finance
10.1988 - 09.1991
  • Championed a culture of excellence within the planning department by setting high performance standards and providing ongoing feedback and coaching to team members.
  • Led the successful execution of multiple high-profile projects, resulting in significant cost savings and improved business outcomes.
  • Enhanced collaboration with cross-functional teams to ensure alignment of goals and objectives.
  • Spoke publicly to discuss planning projects, garner interest and build support for community areas and government buildings.
  • Prepared, maintained and updated files, land use data and statistics.
  • Evaluated project performance, identifying areas for improvement and implementing necessary changes.

Education

High School Diploma -

Salford College., Manchester, UK.
01-1996

Bachelor of Arts - Commerce

Somali National University, Mogadishu, Somalia
10-1988

Skills

  • Patience and empathy
  • Professionalism and courtesy
  • Cash handling expertise
  • Upselling strategies

Accomplishments

  • Collaborated with team of 15 in the development of transportation sector.

Languages

Somali
Native language
English
Proficient
C2
Arabic
Advanced
C1

Timeline

Ticket Office Assistant - London Transport
01.2010 - Current
Sales Assistant - ASDA Manchester
01.1998 - 01.2007
Packing Operator - MCVITIES Manchester
01.1997 - 01.1998
Ministry of Planning of The Republic of Somalia - Director of the Department of Finance
10.1988 - 09.1991
Salford College. - High School Diploma,
Somali National University - Bachelor of Arts, Commerce

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Ahmed Abdi