Ahmed Abdirizak Mohamed
Garowe
Summary
Goal-oriented marketing expert with natural talents in developing and implementing successful strategies, driving profits, increasing market shares and strengthening customer dominance. Hardworking, performance-oriented leader offering proven expertise in project development, team supervision and campaign enhancement. Prepared to bring years of progressive experience and take on challenging positions with the opportunity to make a lasting impact on company and customer success.
Overview
8
8
years of professional experience
Work History
Customer Care Supervisor
Amal Bank
04.2023 - Current
- Facilitated open communication channels within the team, promoting idea sharing and problem-solving discussions.
- Enhanced customer satisfaction by resolving complex issues and providing exceptional service.
- Spearheaded continuous improvement initiatives aimed at enhancing overall customer experience.
- Increased first-call resolution rate through effective coaching and mentoring of team members.
- Boosted team morale and motivation by recognizing individual achievements and fostering a positive work environment.
- Managed escalated calls professionally, resolving customer concerns in a timely manner while maintaining excellent rapport.
- Introduced innovative strategies for streamlining workflows, reducing average handle time without sacrificing quality.
- Coordinated with other departments to address interdepartmental issues impacting customer care outcomes.
- Conducted regular performance reviews, identifying areas of improvement and initiating corrective action plans as necessary.
- Reduced employee turnover by implementing targeted training programs and performance evaluations.
CASHIER AT AMAL BANK
Amal bank
01.2020 - 04.2023
- Selling directly for the bank's product and service to customers, establishing an exciting and welcoming affair for prospective clients on entering the bank,
- supervise debit, credit or cash transactions, as well as other forms of payments within the bank,
- review cash accounts on a daily basis, supply clients with relevant information on products and services available in the bank.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
marketing assistant
Alfadli general trading and construction company
01.2017 - 08.2018
- Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Created engaging content for Pinterest, Facebook, and Instagram.
- Conducted thorough research to construct creative and fresh ideas.
- Compiled product and customer data to generate informed profit projections.
- Enhanced customer engagement with the development of compelling content for email newsletters and blog posts.
- Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
Instructor of Business Management Courses
Almansoor college
Diredawa
09.2017 - 05.2018
- Prepare and deliver lectures to undergraduate students on topics such as financial accounting, principles of marketing and operations management.
- Organized extracurricular activities that enriched students'' educational experience beyond the classroom setting.
- Evaluated student assessments to identify areas of growth and improvement, adjusting instructional strategies accordingly.
- Increased student motivation by developing engaging lesson plans that catered to various learning styles.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Tested and evaluated students on materials presented in workshops and classes.
Education
MBA - MBA
Asina E University of Malaysia
Subangjaya,malaysia01.2025
Bachelor of Arts - Marketing Management And Research
Diredawa Univeristy
Diredawa, Ethiopia11.2018
Bachelor of Arts - Business Administration And Management
Rift Valley University
Diredawa, Ethiopia01.2018
Some College (No Degree) - Secondary Education
Dangorayo Secondry Scool
DangorayoSkills
- Email internet
- Spreadsheets and Microsoft programs
- Ability to understand the tasks
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Excellent Communication
- Customer Service Management
- Superior Work Ethics
- Market Analysis
- Business Development
- Digital Marketing
- Customer Relationship Management (CRM)
- Social Media Marketing
- Market data collection
Birthlocation
Dangorayo, Nugal, Puntland, Somalia.
Personal Information
Date of Birth: 09/10/94
References
- ALI GAAFA, Amal bank, Regional manager, +252907797979, Cali.gaafaa@amalbankso.so
- Mingizem birhanu, Dire dawa university, Head of marketing department of diredawa university, +251929470699, mingizembirhan11@gmail.com
- Belay addisu, Rift valley university, Head of business management department of rift valley iniversity, +251937540207, belayaddisu0@gmail.com
- Ali abdi hussain, Alfadli construction company, Human resource Manager of alfadli diredawa branch, +251929117072, Aliabdihussein143@gmail.com
- Abdikhayr abshir jama , marketing manager of amal Bank, +252907118788, abdulkheir.jama@amalbankso.so
- abdirahman mohamed abshir, HR manager of Amal bank, +252907794846, abdirahman.abshir@amalbankso.so
Languages
somali
Native language
Arabic
Intermediate
B1
English
Upper intermediate
B2
amharic
Intermediate
B1
Timeline
Customer Care Supervisor
Amal Bank
04.2023 - Current
CASHIER AT AMAL BANK
Amal bank
01.2020 - 04.2023
Instructor of Business Management Courses
Almansoor college
09.2017 - 05.2018
marketing assistant
Alfadli general trading and construction company
01.2017 - 08.2018
MBA - MBA
Asina E University of Malaysia
Bachelor of Arts - Marketing Management And Research
Diredawa Univeristy
Bachelor of Arts - Business Administration And Management
Rift Valley University
Some College (No Degree) - Secondary Education
Dangorayo Secondry Scool
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