Summary

Overview

Work History

Education

Skills

Languages

Timeline

Ali Bouhrarat

Tirano

Summary

Overview

3

3

years of professional experience

Work History

Lead Barista

Smart Cafe

09.2022 - 10.2023

Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.

Teaching Assistant

Scuola Primaria Angelina Vido

02.2021 - 04.2021

Helped with grading assignments and tests, providing constructive feedback to students based on results.
Assisted teachers with classroom management and document coordination to maintain positive learning environment.
Supported classroom activities, tutoring, and reviewing work.
Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.

Education

High School Diploma -

Balilla Pinchetti

Tirano

07.2023

Skills

Guest Service
Inventory
Problem-solving abilities
Child development knowledge
Classroom management
Sales techniques
Interpersonal skills

Espresso preparation
Time management
Problem-Solving
Active Listening
Emotional intelligence
Professionalism
Critical thinking

Languages

Italian

Bilingual or Proficient (C2)

English

Advanced (C1)

Arabic

Upper intermediate (B2)

Timeline

Lead Barista

Smart Cafe

09.2022 - 10.2023

Teaching Assistant

Scuola Primaria Angelina Vido

02.2021 - 04.2021

High School Diploma -

Balilla Pinchetti