Ali Bouhrarat
Tirano
Overview
3
3
years of professional experience
Work History
Lead Barista
Smart Cafe
09.2022 - 10.2023
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Teaching Assistant
Scuola Primaria Angelina Vido
02.2021 - 04.2021
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported classroom activities, tutoring, and reviewing work.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
Education
High School Diploma -
Balilla Pinchetti
Tirano07.2023
Skills
- Guest Service
- Inventory
- Problem-solving abilities
- Child development knowledge
- Classroom management
- Sales techniques
- Interpersonal skills
- Espresso preparation
- Time management
- Problem-Solving
- Active Listening
- Emotional intelligence
- Professionalism
- Critical thinking
Languages
Italian
Bilingual or Proficient (C2)
English
Advanced (C1)
Arabic
Upper intermediate (B2)
Timeline
Lead Barista
Smart Cafe
09.2022 - 10.2023
Teaching Assistant
Scuola Primaria Angelina Vido
02.2021 - 04.2021
High School Diploma -
Balilla Pinchetti