DIPLOMA IN BUSINESS MANAGEMENT - BUSINESS MANAGEMENT
SIDAN INSTITUTE OF MANAGEMENT
SOMALIA
01.1986 - 12.1986
Overview
1
1
Over 20 years of experience in aviation
39
39
years of professional experience
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Work History
Accountant Intern
Jubba Airways
Mogadishu, Somalia
01.2016 - Current
Stayed on top of applicable federal and state requirements to minimize legal and financial risks.
Maintained strict client confidentiality in personal, telephone and email interactions to comply with preset standards and regulations.
Analyzed account information and reconciled financial discrepancies to maintain records integrity and compliance.
Demonstrated commercial awareness and time management skills through work on budget and task organization.
Measured revenues, automated accounting systems and internal controls to evaluate financial data and transactions.
Monitored status of accounts receivable and payable to facilitate prompt processing.
Fulfilled senior-level responsibilities to embrace business values.
Operations Manager
Jubba Airways
Mogadishu, Somalia
01.2012 - 12.2015
Set, enforced, and optimized internal policies to maintain responsiveness to demands.
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Introduced new methods, practices, and systems to reduce turnaround time.
Devised processes to boost long-term business success and increase profit levels.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Supervised operations staff and kept employees compliant with company policies and procedures.
Increased profit by streamlining operations.
Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Cargo Manager
Jubba Airways
Mogadishu, Somalia
01.2008 - 12.2011
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Developed and maintained relationships with customers and suppliers through account development.
Maintained professional, organized, and safe environment for employees and patrons.
Cross-trained existing employees to maximize team agility and performance.
Accomplished multiple tasks within established timeframes.
Maximized performance by monitoring daily activities and mentoring team members.
Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Improved marketing to attract new customers and promote business.
Improved safety procedures to create safe working conditions for workers.
Managed and motivated employees to be productive and engaged in work.
Controlled costs to keep business operating within budget and increase profits.
Controlled resources and assets for department activities to comply with industry standards and government regulations.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Streamlined and monitored quality programs to alleviate overdue compliance activities.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Launched quality assurance practices for each phase of development
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Assisted in organizing and overseeing assignments to drive operational excellence.
Cashier and Deputy Cargo Manager
Jubba Airways
Mogadishu, Somalia
12.2002 - 12.2007
Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Kept orderly and accurate accounting records by monitoring sales documentation.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Built positive relationships with customers to increase repeat business.
Monitored areas for security issues and safety hazards.
Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Quickly and accurately counted drawers at start and end of each shift.
Created employee schedules to align coverage with forecasted demands.
Mentored team members to enhance professional development and accountability in workplace.
Prepared weekly payroll and verified accuracy with cashiers to remain compliant with labor laws.
Designed weekly sales promotions to attract new and repeat customers and increase sales.
Established objectives to offer team members clear roadmap to help company achieve overall goals.
Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
Resolved customer complaints quickly to maintain customer satisfaction.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Interacted well with customers to build connections and nurture relationships.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Implemented business strategies, increasing revenue and effectively targeting new markets.
Supervised creation of exciting merchandise displays to catch attention of store customers.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Managed purchasing, sales, marketing and customer account operations efficiently.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Reduced operational risks while organizing data to forecast performance trends.
Radio Operator
Self Employed
Mogadishu, Somalia
01.1993 - 12.2002
Maintained accurate documentation of messages transmitted and received.
Identified and obtained bearings of signal sources through use of direction-finding procedures.
Installed, tested and operated radio equipment, adjusting settings to achieve clearest transmission.
Managed and optimized contact with other locations and personnel conducting field operations to facilitate open and clear communication.
Facilitated communication between two or more parties using switchboards and other telephone systems.
Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
Worked effectively in fast-paced environments.
Passed along phone messages and maintained records.
Clerk Specialist
Drubil Co. Import and Export Company
MOGADISHU, SOMALIA
01.1985 - 07.1990
Skilled at working independently and collaboratively in a team environment.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Provided professional services and support in a dynamic work environment.
Gained strong leadership skills by managing projects from start to finish.
Resolved problems, improved operations and provided exceptional service.
Adaptable and proficient in learning new concepts quickly and efficiently.
Demonstrated creativity and resourcefulness through the development of innovative solutions.
Strengthened communication skills through regular interactions with others.
Worked effectively in fast-paced environments.
Identified issues, analyzed information and provided solutions to problems.
Demonstrated respect, friendliness and willingness to help wherever needed.
Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Demonstrated strong organizational and time management skills while managing multiple projects.
Demonstrated leadership skills in managing projects from concept to completion.
Applied effective time management techniques to meet tight deadlines.
Self-motivated, with a strong sense of personal responsibility.
Developed strong communication and organizational skills through working on group projects.
Proven ability to develop and implement creative solutions to complex problems.
Worked well in a team setting, providing support and guidance.
Learned and adapted quickly to new technology and software applications.