ASMA MOHAMED CAYDIID
Hargeisa
Summary
Dynamic and service-oriented professional with proven expertise in protocol coordination, guest relations, and business support functions across the hospitality and aviation sectors. Leveraging hands-on experience at Arman, skilled in hotel ERP systems, and ERP for ticketing, event management, and stakeholder coordination. Logistics and official delegations. Adept at liaising with government entities, diplomatic offices, and Business VIP's to ensure smooth operational execution. Skilled in ERP systems (Opera PMS, ticketing application), financial reporting, and administrative organization. Proficient in communications in Arabic and English, with the conviction of professionalism, confidentiality, and high-quality provision of services under challenging conditions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Protocol & Guest Relations Manager
Armani Hotel
Hargeisa
09.2022 - 12.2024
- Coordinated top-level guest relations and protocol services for visiting dignitaries, UN staff, diplomatic missions, international consultants, and senior government stakeholders.
- Liaised with the Department of Immigration to facilitate tourist visa processing, and facilitated the administrative handling of guest documents.
- Coordinated arrivals and departures at airports, hotel check-ins, VIP transportation booking, and concierge services for seamless hospitality and protocol adherence.
- Handled the preparation of guest profiles, welcome packages, and itinerary coordination for VIP delegations, ensuring confidentiality and cultural sensitivity.
- Prepared daily and weekly reports from the hotel's ERP system, tracking client comments, occupancy rates, and service delivery for management review.
Receptionist
Armani Hotel
Hargeisa
02.2021 - 08.2022
- Ensured the reception and professional registration of hotel guests upon arrival.
- Utilized the hotel ERP system for managing room reservations, check-ins, and check-outs.
- Offered multilingual front desk services in Somali, Arabic, and English.
- Successfully managed incoming calls and arranged various guest services.
Sales & Ticketing Supervisor
Fly Dubai Sales Agency
Hargeisa
02.2018 - 01.2021
- Handled front-office functions, offering timely and accurate ticketing, booking, and client service activities for different destinations.
- Maintained direct coordination with Flydubai’s regional office on fare updates, flight schedules, and promotional campaigns, ensuring accurate dissemination to clients and internal staff.
- Supervised a team dealing with reservations, baggage coordination, hotel bookings, and transfers to and from the airport, focusing on operational efficiency and service quality.
- Offered tailored support to high-profile and VIP clients—government officials, business executives, and diplomatic personnel—by arranging end-to-end travel itineraries professionally and confidentially. Services included flight reservations, hotel accommodations, and ground transportation (car hire and airport transfers), with seamless coordination and a high standard of client service.
- Performed internal reporting and workflow streamlining through the generation of daily activity reports, and recommending areas for process improvement.
Sales and Accounts Officer
FlyDubai Sales Agency
Hargeisa
05.2016 - 01.2018
- Processed day-to-day ticket sales transactions with accuracy in booking, invoicing, and payment processing through various sales channels.
- Prepared and issued client invoices, and provided real-time financial record-keeping, with up-to-date and error-free reconciliation of all transactions.
- Tracked and updated daily cash flow registers, with summaries prepared for internal tracking and end-of-day balancing.
- Compiled and presented monthly financial reports for management reviews, audits, and budget planning.
- Supported data entry, filing, and organizing documents to ensure all documents were readily available for external audits, or review inspections.
Education
Bachelor of Business & Accounting
International University of Africa
Khartoum, Sudan09-2014
Skills
- Administrative and business support
- Travel and protocol coordination
- Government and diplomatic liaison
- Travel and event logistics
- ERP systems and reporting
- Microsoft Office (Word and Excel)
- Good communication
Certification
- Islamic Banking, University of Khartoum, 01/01/12
- Project Management, University of Khartoum, 01/01/13
- Electronic Accounting, Sudatel Academy, 01/01/14
References
- Jama Arab Gooh, manager
Safe Way Travel Agency (FlyDubai GSSA)
Hargeisa, Somaliland
+252 63 441 9420
Safewayfinance11@gmail.com
- Zamzam Jama, Hotel Manager
Armani hotel
Hargeisa, Somaliland,
+252 63 448 1466
Zamzamjama@gmail.com
Languages
- Somali, Native
- Arabic, Good
- English, Good
Languages
Somali
First Language
English
Intermediate (B1)
B1
Arabic
Upper Intermediate (B2)
B2
Timeline
Protocol & Guest Relations Manager
Armani Hotel
09.2022 - 12.2024
Receptionist
Armani Hotel
02.2021 - 08.2022
Sales & Ticketing Supervisor
Fly Dubai Sales Agency
02.2018 - 01.2021
Sales and Accounts Officer
FlyDubai Sales Agency
05.2016 - 01.2018
Bachelor of Business & Accounting
International University of Africa