Ayan Salad

Address: Mogadishu, Somalia (Home) About me: Results-driven and organized professional. Skilled in Economics, with a proven track record of delivering projects on time and within budget. Seeking a challenging role to leverage expertise and drive business success.

• 1.Responded to customer inquiries and complaints, handling an average of 50 calls and emails per day with a 95% satisfaction rate
• 2.Resolved customer issues by researching and analyzing account data, resulting in a 20% reduction in customer complaints
• 3.Processed daily transactions accurately and efficiently, averaging $20,000 in cash and check deposits per day with no errors
• 4.Cross-sold bank products and services, achieving a 15% increase in credit card applications and a 10% increase in loan approvals
• 5.Provided information and guidance to customers on bank policies, procedures, and products, resulting in a 90% increase in customer satisfaction with bank services
• 6.Maintained accurate and secure customer records, ensuring compliance with bank regulations and policies
• 7.Collaborated with team members to ensure that customer inquiries and issues were resolved quickly and effectively, resulting in a 25% reduction in average handling time for customer inquiries.

BACHELOR DICREE bachelor of Economic Sept. 2018 - AUG 2022

DIPLOMA of computerized Accounting Application oct 2019 - mar 2021

DIPLOMA hight school certificate Sep 2010 - AUG 2028

Abdulkadir Moalim Abukar

Ibsbank manager

Abdulkadir.abukar@ibsbank.o

+252615590477

REFERENCE LETTER

I am writing to recommend Ayan Salad Ali. They worked with us at IBS Bank part-time and full-time in my position as customer service officer.

As an employee, Ayan Salah Ali was always a problem solver with good ethics.

Ayan Salah Ali is a delight to work with, and I wouldn't hesitate to hire her again.

If you have any further questions about her, please contact me via email.