Bashir Kassim Momahed
Mogadishu,BN
Summary
Dynamic leader with extensive experience at the Immigration and Citizenship Agency, excelling in human rights advocacy and policy development. Proven ability in risk analysis and team operations, driving significant improvements in service delivery and compliance. Adept at fostering collaboration and enhancing organizational effectiveness through strategic initiatives and strong communication skills.
Overview
9
9
years of professional experience
Work History
DEPUTY DIRECTOR OF SOCIAL AND HUMAN RIGHTS DEPARTM
Immigration And Citizenship Agency
Mogadishu, BN
12.2023 - 05.2025
- Collaborate with senior management to create and refine policies and procedures for social services.
- Ensure policies align with immigration standards and human rights considerations.
- Collect and analyze data on social service needs and program effectiveness.
- Prepare and present reports to senior management on trends, outcomes, and areas for improvement.
- Organized workshops and seminars to educate the public on their rights and responsibilities under immigration services.
- Reviewed incoming requests for assistance from individuals seeking help due to suspected abuses against them.
- Provided technical advice to the Agency on best practices for implementing legislation related to human rights protections.
- Helped workplaces determine guidelines for establishing and maintaining discrimination-free environments supportive of employees and compliant with applicable laws.
HEAD OF COMPLAINTS OFFICE AND HUMAN RIGHTS
Immigration And Citizenship Agency
Mogadishu, BN
09.2022 - 12.2023
- Led and managed the Complaints Office, including overseeing staff, and ensuring effective operations.
- Developed and implemented strategies for handling complaints, and improving service delivery.
- Oversee the receipt, investigation, and resolution of complaints.
- Ensured complaints are handled in a timely, fair, and transparent manner.
- Coordinated outreach activities aimed at raising awareness about vulnerable populations affected by humanitarian crises.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked with cross-functional teams to achieve goals.
- Monitored complaint procedures to process and review complaints.
- Kept detailed records of interviews and data to meet compliance standards and support future reviews.
BRANCH MANAGER
Immigration And Citizenship Agency
Mogadishu, Benadir
06.2022 - 09.2022
- Prepared detailed work plans and set competitive team goals to meet agency targets.
- Used coaching and performance strategies to improve team results and build successful environments.
- Established tracking systems and accountability standards to minimize employee errors.
- Participated in community events to promote brand awareness.
HEAD OF VERIFICATION OFFICE
Immigration And Citizenship Agency
Mogadishu, BN
02.2022 - 06.2022
- Led and managed the Verification Office, including supervising staff, and overseeing daily operations.
- Oversaw the verification of immigration and citizenship documents, including passports, visas, and residency permits.
- Ensured that all verification processes are conducted accurately, and in accordance with legal and regulatory requirements.
- Managed and analyzed data related to document verification to identify trends, potential fraud, and areas for improvement.
- Prepared and presented reports on verification activities, trends, and performance to senior management.
- I worked with the federal agencies.
- Worked with the local government for identifying illegal documents.
HEAD OF SPECIAL SERVICE OFFICE
Immigration And Citizenship Agency
Mogadishu
01.2021 - 02.2022
- Served and issued passports for citizens living abroad online.
- Served citizens with illnesses at the hospitals.
- Served high-ranking government officials who have no time to come to the agencies' stations.
- Handled an emergency situation for the passport section.
- Participated in seminars and additional training to expand knowledge and skills.
- Used good judgment to help solve problems.
- Finished tasks and job duties, adhering to deadlines to avoid delays.
- Established procedures for good service.
- Maintained good relations with my colleagues.
- Identified opportunities for process optimization through data analysis.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Implemented systems for tracking progress on key initiatives or projects.
- Developed and implemented strategic plans to ensure organizational goals were met.
- Collaborated with senior leadership to set long-term objectives for the Agency.
COORDINATOR OFFICER FOR JUBALAND AND SOUTHWEST
Immigration And Citizenship Agency
Mogadishu, BN
06.2020 - 01.2021
- Updated employee administrative records with the latest information.
- Led employee engagement planning and recognition activities.
- Developed and maintained an alert system for upcoming deadlines on incoming requests and events.
- Developed and optimized schedules to cover expected workloads.
- Supervised human rights compliance.
- Informed rules and regulations of the agency.
- Organized team events to promote a positive work environment.
- Facilitated communication between different departments in order to resolve issues quickly.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various Agency programs.
COORDINATOR OFFICER FOR GALMUDUG AND PUNTLAND
Immigration And Citizenship Agency
Mogadishu, BN
01.2019 - 06.2020
- Updated employee administrative records with latest information.
- Led employee engagement planning and recognition activities.
- Developed and maintained alert system for upcoming deadlines on incoming requests and events.
- Developed and optimized schedules to cover expected workloads.
- Supervised human rights compliance.
- Informed rules and regulation of the agency.
PRODUCTION WORKER
Immigration And Citizenship Agency
Mogadishu, BN
04.2016 - 12.2018
- Maintained high productivity with clean and organized workstations.
- Identified and resolved equipment issues by monitoring operation and inspecting finished products.
- Met quality and accuracy standards, reviewing instructions and diagrams to verify job requirements.
- Prepared for next shift, clearing equipment of products and raw materials.
- Contributed to team objectives, achieving quotas within stringent deadlines.
- Kept accurate production records, filling out logs and inspection reports within expected timeframes.
- Helped achieve team goals by rotating duties and production lines to meet demand.
Education
DIPLOMA IN SOCIAL MEDIA MANAGEMENT - DIGITAL MEDIA
SomX
Mogadishu, BN05.2024
HIGH DIPLOMA IN SECURITY INSTITUTIONAL MANAGEMENT - NATIONAL SECURITY STUDIES
The Higher Institute For Security Studies
Mogadishu, BN12.2023
DIPLOMA IN PROJECT MANAGEMENT - SOCIAL SCIENCES
Skill-full Academy
Mogadishu12.2022
DIPLOMA IN PRACTICAL HUMAN RESOURCE MANAGEMENT - SOCIAL SCIENCES
Skill-full
11.2022
DEGREE IN PUBLIC ADMINISTRATION - SOCIAL SCIENCES
Simad Univeristy
MOGADISHU06.2019
DIPLOMA IN LEADERSHIP - SOCIAL SCIENCES
Simad University
MOGADISHU07.2018
DIPLOMA IN ENGLISH LANGUAGE - LANGUAGES
Institute of Modern Languages, Simad University
MOGADISHU05.2018
Skills
- Networking
- Teambuilding
- Negotiation
- Staff coordination
- Risk analysis
- Leadership
- Communication
- Team operations
- Continuous improvement
Languages
- Arabic, Upper intermediate (B2)
- English, Advanced (C1)
- Turkish, Elementary (A2)
- Somali, Advanced (C1)
Timeline
DEPUTY DIRECTOR OF SOCIAL AND HUMAN RIGHTS DEPARTM
Immigration And Citizenship Agency
12.2023 - 05.2025
HEAD OF COMPLAINTS OFFICE AND HUMAN RIGHTS
Immigration And Citizenship Agency
09.2022 - 12.2023
BRANCH MANAGER
Immigration And Citizenship Agency
06.2022 - 09.2022
HEAD OF VERIFICATION OFFICE
Immigration And Citizenship Agency
02.2022 - 06.2022
HEAD OF SPECIAL SERVICE OFFICE
Immigration And Citizenship Agency
01.2021 - 02.2022
COORDINATOR OFFICER FOR JUBALAND AND SOUTHWEST
Immigration And Citizenship Agency
06.2020 - 01.2021
COORDINATOR OFFICER FOR GALMUDUG AND PUNTLAND
Immigration And Citizenship Agency
01.2019 - 06.2020
PRODUCTION WORKER
Immigration And Citizenship Agency
04.2016 - 12.2018
DIPLOMA IN SOCIAL MEDIA MANAGEMENT - DIGITAL MEDIA
SomX
HIGH DIPLOMA IN SECURITY INSTITUTIONAL MANAGEMENT - NATIONAL SECURITY STUDIES
The Higher Institute For Security Studies
DIPLOMA IN PROJECT MANAGEMENT - SOCIAL SCIENCES
Skill-full Academy
DIPLOMA IN PRACTICAL HUMAN RESOURCE MANAGEMENT - SOCIAL SCIENCES
Skill-full
DEGREE IN PUBLIC ADMINISTRATION - SOCIAL SCIENCES
Simad Univeristy
DIPLOMA IN LEADERSHIP - SOCIAL SCIENCES
Simad University
DIPLOMA IN ENGLISH LANGUAGE - LANGUAGES
Institute of Modern Languages, Simad University