Cindy Ramos
Translator
El Salvador
Summary
Customer Service Representative over the phone, with multitasking abilities, with proven expertise in problem-solving and adaptability in Call Center Industry. Motivated to maintaining professional relationships and customer satisfaction, contributing to company success with effective communication and critical thinking.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Customer Service Representative
Sykes Call Center
11.2023 - 10.2024
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Customer Service Representative
Teleperformance
01.2023 - 07.2023
- Resolved customer complaints with empathy.
- Managed high-stress situations effectively, maintaining professionalism and calm under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information according with the company rules.
- Responded to customer requests for products, services, and company information.
Education
Translation And Interpretation of English - English Language
Universidad Evangelica De El Salvador
San Salvador, El Salvador 05.2001 -
High School Diploma -
Colegio Centro America
Sonsonate, El Salvador 05.2001 -
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Adaptability and flexibility
Customer relations
Time management
Critical thinking
Team collaboration
Computer proficiency
Timeline
Customer Service Representative
Sykes Call Center
11.2023 - 10.2024
Customer Service Representative
Teleperformance
01.2023 - 07.2023
Translation And Interpretation of English - English Language
Universidad Evangelica De El Salvador
05.2001 -
High School Diploma -
Colegio Centro America
05.2001 -
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