Hasna Abdilahi Ismail
Hargeisa,Somaliland
Summary
Dynamic professional with a proven track record at Dhaweeye Company, excelling in customer service and call management. Adept at technical troubleshooting and fostering positive customer relationships, I effectively resolved inquiries, enhancing customer satisfaction. My experience as a teacher further honed my communication skills, enabling me to engage diverse audiences successfully.
Overview
4
4
years of professional experience
2033
2033
years of post-secondary education
Work History
Call Center Representative
Dhaweeye company
Hargaysa , Maroodi-jeex
10.2022 - 04.2024
- Provided excellent customer service through effective communication and problem-solving skills.
- Assisted customers with inquiries regarding products and services offered by Dhaweeye company.
- Managed call flow efficiently while maintaining high levels of customer satisfaction.
School accountant
Buraoacademy off science and technology boarding school
Burao , Togdheer
09.2021 - 06.2022
- Recorded and managed students’ fee payments and school expenses.
- Prepared financial reports and monthly summaries for management.
- Managed teachers’ and staff payroll.
- Handled budgeting, petty cash, and bank transactions.
Cashier Assistant Manager
Orphanage school
Burao, Togdheer
03.2020 - 05.2021
- Collected and recorded students’ school fee payments accurately.
- Supervised and assisted the cashier in daily financial operations.
- Prepared daily and monthly cash reports for the school administration.
- Helped in reconciling receipts and ensuring all payments matched records.
- Provided customer service to parents and students regarding payments.
- Supported the accounting department with filing and record keeping.
Education
BBA - Accounting And Finance Degree
Gollis University
Hargaysa , Maroodi-jeex 10.2022 - 09.2025
Buraoacademy of Science And Technology
Burao, Togdheer CCA - Networking
Cisco Program
09.2017 - 06.2021
Skills
- Customer service
- Call management
- Product knowledge
- Technical troubleshooting
- Financial Record Keeping
- Data Entry and Bookkeeping
- Microsoft Excel & Word
- Communication & Teamwork
- Time Management
- QuickBooks knowledge and peachtree
Languages
Somali and English fluent
First Language
English
Advanced (C1)
C1
Timeline
Call Center Representative
Dhaweeye company
10.2022 - 04.2024
BBA - Accounting And Finance Degree
Gollis University
10.2022 - 09.2025
School accountant
Buraoacademy off science and technology boarding school
09.2021 - 06.2022
Cashier Assistant Manager
Orphanage school
03.2020 - 05.2021
CCA - Networking
Cisco Program
09.2017 - 06.2021
Buraoacademy of Science And Technology