Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

IKRAAN ADEN IBRAHIM

Kitchener,BN

Summary

To obtain a licensed Operator position within Ontario’s residential care sector for children and youth. I aim to lead a trauma-informed, culturally responsive, and Ministry-compliant program that fosters safety, empowerment, and long-term stability for vulnerable youth, drawing from over eight years of front-line and leadership experience across youth justice, foster care, and residential services.

Professional Summary

  • Over 8 years of hands-on and supervisory experience in youth care, child protection, foster care, and secure custody environments.
  • Demonstrated success in leading staff-model foster homes, implementing care programming, managing high-risk youth, and maintaining full compliance with MCCSS regulations and CYFSA standards.
  • Strong expertise in trauma-informed care, youth risk assessment, and behavior intervention strategies (UMAB-certified).
  • Collaborative leader with excellent communication skills; highly experienced in building effective partnerships with families, social workers, court officers, health professionals, and school teams.
  • Proven ability to develop individualized care plans, coordinate health and education services, and manage day-to-day program operations under pressure. Committed to creating culturally safe spaces for youth from diverse backgrounds, including newcomer, Black, Indigenous, and racialized communities.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Child & Youth Care Worker

Guidance for Loved Youth
St. Catharines, ON
05.2023 - Current
  • Support youth in a foster care setting through individualized mentoring, skill-building, and emotional support.
  • Provide ongoing behavioural and crisis intervention using trauma-informed and culturally responsive approaches.
  • Coordinate life skills training, recreational activities, and academic support to promote stability and growth.
  • Monitor incident reports, daily logs, and medical needs; collaborate with external case teams and family supports.
  • Actively participate in care team meetings and contribute to individualized service plans (ISPs).

Acting Program Manager / Child and Youth Worker

Third Party Foster Care Program
Kitchener-Waterloo, ON
01.2024 - 01.2024
  • Oversaw the operations of a staff-model foster home, including supervision of youth workers, shift scheduling, and facility coordination.
  • Provided hands-on support to children and youth aged 12–17 with complex trauma, mental health diagnoses, and behavioral challenges.
  • Developed and implemented structured daily routines and programming focusing on education, emotional regulation, and independent living skills.
  • Facilitated team communication with social workers, clinical therapists, and agency leadership to ensure case planning and crisis responses met all Ministry expectations.
  • Audited documentation, medication logs, and safety checklists to maintain full compliance with CYFSA, MCCSS licensing requirements, and internal protocols.

Shift Coordinator / Youth Justice Worker

Ray of Hope Secure Custody Facility
Kitchener, ON
01.2022 - 10.2023
  • Led daily operations of a secure youth detention facility serving male youth aged 12–17 involved in the justice system.
  • Supervised 8–12 youth care staff per shift and acted as designate On-Call Manager, responsible for emergency response, admissions, and facility security.
  • Delivered crisis de-escalation, therapeutic rapport-building, and behaviour management consistent with positive Behaviour Intervention Supports (PBIS) and Ministry standards.
  • Supported interdisciplinary services, including on-site healthcare, chaplaincy, and education programming.
  • Maintained high-quality documentation, incident response reports, and youth progress updates for probation officers and court representatives.

Residential Support Counsellor (Part-Time)

St. Leonard's Community Services
Brantford, ON
12.2021 - 01.2023
  • Supported youth and adults at risk of homelessness in transitional housing through person-centered support and goal-oriented planning.
  • Developed and implemented support plans focused on securing long-term housing, employment, and health care services.
  • Monitored medication administration, conducted wellness checks, and ensured resident safety.
  • Promoted independent living skills such as budgeting, cooking, and community navigation.

Customer Account Representative

Economical Insurance
Kitchener, ON
09.2019 - 12.2021
  • Oversaw financial reconciliation, policy invoicing, and internal compliance reporting.
  • Worked collaboratively with finance, underwriting, and claims departments to improve efficiency in client services and monthly audits.

Home & Auto Claims Advisor

Crawford & Company
Waterloo, ON
06.2017 - 08.2019
  • Processed high-volume insurance claims and collaborated with third-party vendors to resolve property damage assessments.
  • Provided ongoing customer service and support during stressful events, advocating for policyholder rights and timely processing.

Education

Honours Bachelor of Arts - Law and Society

Wilfrid Laurier University
Brantford, ON
04.2024

Skills

LEADERSHIP & PROGRAM OVERSIGHT

  • Operational management of staff-model foster homes and youth detention environments
  • Skilled in shift coordination, policy enforcement, staff mentoring, and problem-solving under pressure
  • Familiar with licensing inspection protocols, internal audits, and quality assurance

CHILD & YOUTH SUPPORT

  • Trauma-informed, relational approach to care with high-risk and vulnerable youth
  • Behavioural management expertise using UMAB, PBIS, and strength-based interventions
  • Development of life skills, emotional regulation strategies, and structured routines

CRISIS & RISK MANAGEMENT

  • Immediate response to suicidal ideation, AWOL risks, aggression, and medical emergencies
  • Comprehensive knowledge of safety protocols, critical incident reporting, and post-incident follow-up

ADMINISTRATIVE & TECHNICAL SKILLS

  • Accurate and timely documentation using CMS and internal case management systems
  • Competent in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
  • Track record of producing high-quality reports, logs, and communication with external partners

COMMUNICATION & COLLABORATION

  • Strong written and verbal communication with Ministry inspectors, legal stakeholders, and case teams
  • Experience in cross-sectoral collaboration with schools, healthcare providers, probation officers, and families
  • Commitment to equity, anti-oppressive practice, and cultural safety in care delivery

Certification

Community Involvement

  • Understanding and Managing Aggressive Behaviour (UMAB) – 2026-01
  • Standard First Aid & CPR – 2026-05
  • WHMIS & MSD Safety Training – 2026-01
  • Safe Food Handling Certificate – 2026-02
  • Suicide Prevention & Intervention (ASIST/Applied Suicide Intervention Skills Training) – [If applicable, include here]
  • Ongoing Training in Trauma-Informed Practice, Anti-Oppressive Practice, and Cultural Competency

Me to We / Free the Children – Kitchener, ON
2011 – 2013

  • Coordinated school-based fundraising events and awareness campaigns.
  • Raised $17,000 for clean water initiatives in Kenya through local youth engagement.

References

References available upon request.

Timeline

Acting Program Manager / Child and Youth Worker

Third Party Foster Care Program
01.2024 - 01.2024

Child & Youth Care Worker

Guidance for Loved Youth
05.2023 - Current

Shift Coordinator / Youth Justice Worker

Ray of Hope Secure Custody Facility
01.2022 - 10.2023

Residential Support Counsellor (Part-Time)

St. Leonard's Community Services
12.2021 - 01.2023

Customer Account Representative

Economical Insurance
09.2019 - 12.2021

Home & Auto Claims Advisor

Crawford & Company
06.2017 - 08.2019

Honours Bachelor of Arts - Law and Society

Wilfrid Laurier University
IKRAAN ADEN IBRAHIM