Irene Anyango Ochieng
Kisumu
Summary
- Hardworking hospitality industry support stuff bringing 3 years of experience handling all types of cleaning. Dedicated to creating comfortable, clean environment.
- Energetic Housekeeping Room Attendant with years of hands-on experience cleaning and maintaining guest rooms. Detail-oriented individual possessing strong work ethic and excellent organizational skills. Proficient in vacuum cleaners and tumble dryers cleaning equipment operations. Committed to finishing tasks on time while exceeding expectations.
- Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members. Detail-oriented professional with experience providing cleaning services. Skilled in using variety of cleaning products and equipment. Possesses excellent organizational and multi-tasking skills and provides excellent customer service. Service-oriented Housekeeping Room Attendant manages multiple, concurrent tasks in fast-paced environments. Friendly with strong interpersonal skills across all levels of an organization. Offering a strong work ethic and dedication to achieving results.
Overview
4
4
years of professional experience
Work History
Housekeeping and Laundry Attendant
Makini School - ADvTECH Group
08.2022 - Current
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Restocked room supplies such as facial tissues for personal touch with every job.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Responded to requests from patrons for linens and toiletries.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Washed and put away kitchen dishes, utensils and glassware.
- Returned emptied garbage receptacles to proper locations.
- Sorted, laundered and put away various laundry items.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Polished fixtures to achieve professional shine and appearance.
- Hang, cleaned and rehung draperies to maintain freshness.
- Changed bed linens and collected soiled linens for cleaning.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
Waitress
Mirok Hotel
01.2021 - 02.2022
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
Restaurant Waiter
Whirlspring Hotel
01.2020 - 12.2020
- Answered customers' questions, recommended items, and recorded order information.
- Bussed and reset tables to keep dining room and work areas clean.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Greeted new customers, discussed specials, and took drink orders.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Informed customers about daily and seasonal specials.
Education
No Degree - Certificate in Hospitality And Catering
Kisumu National Polytechnic
Kisumu, Kenya03.2018
High School Diploma -
Orando Mixed Secondary School
Kisumu12.2008
Skills
- Supply Replenishment
- Folding Clean Laundry
- Electrical Equipment
- Care of Fine Art
- Hospitality Management
- Ironing Clothing
- Cleaning Bathrooms
- Mopping and Buffing Floors
- Garbage Disposal
- Laundry Duties
- Linen Collection
Hobbies
Traveling, Adventure, Scouting
Languages
Swahili
Native language
English
Proficient
C2
Timeline
Housekeeping and Laundry Attendant
Makini School - ADvTECH Group
08.2022 - Current
Waitress
Mirok Hotel
01.2021 - 02.2022
Restaurant Waiter
Whirlspring Hotel
01.2020 - 12.2020
No Degree - Certificate in Hospitality And Catering
Kisumu National Polytechnic
High School Diploma -
Orando Mixed Secondary School
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