Isse Mohamed Yahya

Micro Finance Specialist

• Develop strategy & road map for improving the financial performance of the Microfinance department
• Manage the Micro-finance department Portfolio (Deposit & Credit)
• Conduct Research and Development
• Drive the department team to ensure that customers’ needs are met
• Build long-lasting relationships with the group members
• Create a culture of high performance among staff within the department
• Ensure that the department’s procedures are followed to mitigate risks.
  Coordinate Credit Appraisal & Deposit Mobilization at the departmental level

Corporate Business Supervisor

• Coordinate business development initiatives at the departmental level
• Develop structuring and financing recommendations that are tailored to the client's needs through synthesis and evaluation of the more complex needs of the client (e.g. succession planning)
• Direct and supervise ongoing client management by monitoring the client financing implementation plan, coordinating and resolving conflicts as they arise and managing the expectations of all involved parties
• Establish contact, rapport, and credibility with prospective clients to influence key decision makers to start a relationship with the organization.
• Explore opportunities and recommend strategies for cross selling of products and services based on thorough understanding of the range of corporate banking products and services, and various client analysis
• Identify and prospect new clients by performing market segmentation, and apply different organizational approaches in targeting and selecting clients
• Oversee client acceptance and on-boarding procedures (such as conducting due diligence and reviewing documentation requirements)
• Sustain and build client relationships by maintaining ongoing communication and negotiation (pricing, financing structure) sessions with clients so as to deliver both quality and tailored service offerings

• Increase the number of customers and maintain existing ones thereof.
• Fulfill the company’s financial targets according to the programs and products offered.
• Fulfill company deposits target including current accounts, deposits and salaries of corporates employees.
• Fulfill corporate commissions and electronic services target.
• Visit and meet with customers for financing requests/ ceilings and explain the Bank’s policy in this regard.
• Communicate and coordinate with corporates in all occasions, events and corporate related events.
• Monitor investment deposits and breaking thereof.
• Follow up on incoming and issued transfers and approve implementation thereof, to and from the account.
• Carry out any other tasks requested by the immediate supervisor.

• Assisted during high telephone volumes and customer escalations.
• Developed and nurtured meaningful relationships with key media.
• Evaluated analytics data providing insights informed future strategies led higher engagement levels/target audience reach.
• Worked closely with other internal departments to resolve customer service issues.

• Managing all marketing for the company and activities within the marketing department
• Developing the marketing strategy for the company in line with company objectives
• Co-ordinating marketing campaigns with sales activities
• Overseeing the company’s marketing budget
• Creation and publication of all marketing material in line with marketing plans
• Planning and implementing promotional campaigns

• Develop high quality business strategies and plans ensuring their alignment with short-term and long-term objectives
• Lead and motivate subordinates to advance employee engagement develop a high performing managerial team
• Oversee all operations and business activities to ensure they produce the desired results and are consistent with the overall strategy and mission
• Make high-quality investing decisions to advance the business and increase profits
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• Participate with the Board of Directors in developing a vision and strategic plan to guide the organization
• Identify, assess, and inform the Board of Directors of internal and external issues that affect the organization
• Act as a professional advisor to the Board of Director on all aspects of the organization's activities
• Foster effective team work between the Board and the Executive Director and between the Executive Director and staff

• Managing all marketing for the company and activities within the marketing department
• Developing the marketing strategy for the company in line with company objectives
• Co-ordinating marketing campaigns with sales activities
• Overseeing the company’s marketing budget
• Creation and publication of all marketing material in line with marketing plans

• Developing a strategic plan for the School, in consultation with the School Executive, including the preparation of a staffing and resource plan
• Engaging the staff of the School and the University's senior officers in devising and agreeing the School's plan
• Reviewing the performance of the School in terms of its objectives as stated in its strategic plan and in its staffing and resource plan