Versatile Executive Director focused on promoting mission and increasing effectiveness of key programs. Passionate about managing and overseeing implementation of company's daily operations. Quick and firm decision-maker possessing first-rate communication and organizational skills. Recognized for successfully collaborating with management to develop work plans, financials and strategies.
Overview
13
13
years of professional experience
Work History
Executive Director
Canadian Multiple Service Centre
01.2023 - Current
Worked closely with organizational leadership and board of directors to guide operational strategy.
Exercised appropriate cost control to meet budget restrictions and maximize profitability.
Aligned department vision, goals, and objectives with agency strategy to achieve consistently high results.
Advocated for organization and agency mission to raise awareness and support.
Drove strategic improvements to enhance operational and organizational efficiencies.
Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
Climate Change Advocate
Canadian Climate Change Instituation
07.2022 - Current
Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
Greeted and welcomed new patients, assisting with orientation of programming schedule and rules.
Assisted with applications and collected required paperwork to help individuals register for supportive services.
Made referrals to appropriate services, following up to confirm patients received access to required care.
Conducted pre-screening activities to determine eligibility for supportive services.
Delivered friendly service and offered expert support in every interaction.
An Outreach Officer
Ministry of Women and Human Rights Development
04.2021 - 06.2022
Implemented community outreach and engagement plans to reach vulnerable communities.
Pursued quarterly growth targets through strong leadership, analysis, problem-solving, team building, and coaching.
Developed network relationships with industry professionals to enhance community awareness and promote services.
Developed and implemented programs to engage and empower underserved populations.
An Advisor for the Internal Affairs and Reconciliation
Ministry of Interior, Federal Affairs and Reconciliation Federal Government of Somalia
12.2020 - 03.2021
Assisting the Ministry in articulating long-range goals and in planning and initiating short term projects, and evaluating projects, performance and progress made
Also, offers guidance by reviewing goals, objectives, and progress in reconciliation sector of the Ministry.
Planned and promoted career planning presentations, work experience programs and career workshops.
Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
English, Arabic and Somali Interpreter
University of Alberta
01.2018 - 04.2019
Delivered real-time, accurate oral translations and interpretations for clients
Interpreted conference calls and other workplace communications in real-time
Provided appropriate contextual information to increase clients understanding of translations
Reviewed and analyzed briefing materials before translations
Cross-referenced dictionaries and thesauruses for slang and nuanced terminology.
Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects.
Caseworker
Multicultural Health Brokers Co-Op
01.2017 - 04.2019
Followed strict policies and procedures to maintain client confidentiality and keep data private
Met with clients to conduct needs assessments, recommending appropriate support and service offerings
Evaluated clients and formulated individualized service plans outlining short-term and long-term goals
Maintained updated progress notes and case record and documented children's progress in recreational activities, treatment plans and education
Conducted intake interviews and bio-psycho-social assessments to determine clients' eligibility and suitability for program
Recorded comprehensive case notes and follow up documentation for admitted and transferred clients
Liaised between individuals, families and service providers to best manage treatment services
Coordinated between various entities to manage cases
Coordinated case management functions through placement monitoring, crisis intervention and discharge planning
Monitored and documented status updates on health and wellbeing of each child under care or assessment
Offered emergency response, family support and case management to meet individual child objectives
Supported and directed families navigating court system and obtaining needed treatment from local agencies
Delivered high quality case management and therapy to children diagnosed with mental, behavioral, or emotional disorders
Leveraged experience and expertise to protect children and stabilize families
Successfully facilitated foster and kinship adoptions and helped to reunite families
Developed safety plans and activities for children.
Consultant
Somali Canadian Education Rural Development
01.2016 - 06.2017
Developed client proposals outlining project structure, approach and work plan
Applied techniques to analyze requirements, system capabilities and workflows
Presented at conferences and briefings, educating prospective clients about services
Interacted with subject matter experts to bring highest level of expertise and service to engagement
Formulated implementation plans, evaluating effectiveness of actions and programs
Defined and framed complex issues and developed processes to support decision making
Collaborated with stakeholders to contribute recommendations and deliver client objectives
Mitigated project conflicts by proactively seeking acceptable outcomes acceptable to stakeholders.
Social Worker Intern
Member of Legislator Assembly (MLA) Nicole Goering's Constituency Office, Edmonton Castle Down
01.2016 - 06.2016
Maintained confidential case documentation
Maintained lists of resources helpful to clients
Maintained thorough case history records and wrote detailed reports
Attended meetings, training, conferences and seminars to advance professional knowledge
Served as client advocate and promoted ideas that aligned with client best interest
Used safety and risk assessments, employing related policies and procedures
Conducted research and drafted documents or presentations for special projects
Collaborated with community agencies to offer clients additional support
Documented client social history, treatment and related information
Met self-help group and community services representatives
Identified age and need-appropriate mental health services
Guided clients completing financial assistance applications and respite care applications
Observed therapy delivery, noting treatment models and techniques
Consulted with teachers, parents and outside professionals to support service plan development
Studied social worker application of industry values, ethics and best practices
Collected data and entered into internal system database
Supported social worker with client case management services.
Owner Operator/Truck Driver/Owner
Heegan General Services and Trading
04.2012 - 08.2015
Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control
Loaded, balanced and secured product to safely transport goods
Maintained telephone and radio contact with supervisor to receive delivery instructions
Hooked and unhooked trailers from tractor and converter dollies
Drove tractor-trailer combinations to transport and deliver products, and other materials.
Education
Bachelor of Social Work - Social Work
University of Calgary
Calgary, AB
01.2021
Post-Baccalaureate Diploma - Social Work
NorQuest College
Edmonton, AB
06.2017
Skills
Climate change mitigation and initiatives
Relationship Building, Collaboration and Teamwork
Program Evaluation and Improvements
Report Preparation, Issue Reporting
Agency Service Requirements
Program Coordination and Execution
Workflow Management, Multitasking Abilities
Written and Verbal Communication, Public Speaking
Resource Navigation
Safety and Risk Assessments
Crisis Intervention, Risk Mitigation, Crisis support
Life Skills Development, Growth management
Contract Management, Stakeholder Communication
Languages
Somali
Beginner
A1
English
Beginner
A1
Arabic
Beginner
A1
References
Upon request
Timeline
Executive Director
Canadian Multiple Service Centre
01.2023 - Current
Climate Change Advocate
Canadian Climate Change Instituation
07.2022 - Current
An Outreach Officer
Ministry of Women and Human Rights Development
04.2021 - 06.2022
An Advisor for the Internal Affairs and Reconciliation
Ministry of Interior, Federal Affairs and Reconciliation Federal Government of Somalia
12.2020 - 03.2021
English, Arabic and Somali Interpreter
University of Alberta
01.2018 - 04.2019
Caseworker
Multicultural Health Brokers Co-Op
01.2017 - 04.2019
Consultant
Somali Canadian Education Rural Development
01.2016 - 06.2017
Social Worker Intern
Member of Legislator Assembly (MLA) Nicole Goering's Constituency Office, Edmonton Castle Down
01.2016 - 06.2016
Owner Operator/Truck Driver/Owner
Heegan General Services and Trading
04.2012 - 08.2015
Post-Baccalaureate Diploma - Social Work
NorQuest College
Bachelor of Social Work - Social Work
University of Calgary
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