KHADAR MAHDI AHMED
Hargeisa
Summary
Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Accountability assistant
VSF Suisse
05.2023 - 05.2024
- Collected feedback from the different feedback mechanism sources and upload data onto Excel
- Answer/Listen, process and respond to feedback and complaints through various mechanisms (hotline, email, boxes, etc.)
- Guide beneficiaries that seek help (information, assistance or feedback)
- Ensure that complaints that do not rise to the level of severity requiring a Code of Conduct investigation are rapidly referred to the relevant managers for follow up; ensure that follow up and actions taken are properly documented on VSF's information management database
- Maintain and ensure a clear and comprehensive filing system for all the complaints and feedback by codes and types and refer to relevant staff, in accordance with VSF's Accountability SOP
- Work closely with the Information Management team to ensure proper documentation of the feedback received
- Follow-up with relevant field staff to ensure action is taken following feedback received, ensure the loop is closed in compliance to VSF standards
- Clearly communicate the outcome of the action with the beneficiaries and communities when applicable, including follow up/response with beneficiaries
- Develop Monthly snapshot’s/reports on CFM, contribute on analysis of trends, needs, gaps and requests
- Support the Accountability Specialist with continuous analysis of feedback data to drive learning and ensure adaptive programming.
MEAL Assistant
Unique Vision Research and Development Organization (UVRDO)
- 07.2023
- Supported the development and updating of the country MEAL strategy, the consolidate MEAL work plan and MEAL frameworks for all projects
- Supported the MEAL Officer to implement the MEAL policies and procedures as described in the UVRDO MEAL standard guidelines
- Supported the development of ToRs and mission plans for assessments, monitoring and evaluations (baselines, mid-terms, endlines)
- Assisted in the development of appropriate data collection and analysis instruments, methodologies (e.g
- Survey questionnaires, focus group discussions, key-informant interviews) and data/information dissemination/utilization plans
- Assisted in the analysis of MEAL data and helped produce reports, factsheets with useful statistical analysis and presentation (charts, tables, histograms, box plots) as necessary in a timely manner
- Documented and shared the lessons learnt and best practices on time and ensured that the knowledge gained contributes to the improvement of projects and influence the strategic development of future projects and activities
- Assisted in establishing, implementing, and monitoring the beneficiary Complaints and Response Mechanism (CRM) in line with UVRDO standard beneficiary CRM procedures
- Accompanied the MEAL and/or project teams to the field to spread awareness about the CRM to beneficiaries, as well as local authorities and stakeholders in UVRDO'S areas of implementation, during field visits
- Supported the development of CRM materials in Somali language
- Maintained records of CRM awareness raising and promotion activities (including approximate numbers of participants) and submitted to Project Managers as required
- Received complaints through telephone hotline, in writing and in person
- Followed up on complaints received by other UVRDO staff with the same diligence as complaints received through the CRM directly
- Treated urgent and/or sensitive complaints with the immediate attention they require and ensured a fast resolution.
Office Manager
Unique Vision Research and Development Organization (UVRDO)
- 06.2021
- Assisted the finance officer in managing the office budget
- Prepared and organised information and materials for the projects, including meeting preparations
- Answered, reviewed, forwarded and/or took calls
- Managed incoming and outgoing correspondence (emails) prioritising and organising it
- Informed the superior on upcoming deadlines to ensure work output is on time
- Dealt with attendance monitoring, annual and other leave requests for contracted staff
- Coordinated and monitored schedules and ensured agreed blocks of time are kept clear for planned events
- Coordinated and organised rooms for meetings
- Assisted in creating and maintaining a filing system for the office, treated information confidentially, specifically in the areas of personnel and finance.
Animal Field officer
Horn Society for Protection and Care of Animals (Horn SPCA)
03.2017 - 05.2019
- Provided free veterinary services to working donkeys in Hargeisa and Gabiley districts
- Carried out Humane Education to primary schools in Hargeisa and Gabiley on Animal welfare
- Trained working donkey owners on animal welfare
- Participated in livestock treatment and vaccination activities
- Carried out community awareness on animal health and animal welfare
- Managed Day activities.
Education
Environmental Law and Policy -
Coursera
01.2023
Managing Complain - undefined
Disaster Ready
01.2023
Doctor of Veterinary Medicine (DVM) - undefined
Gollis University Hargeisa
01.2018
Secondary Certificate - undefined
Sh Ali Ibrahim Secondary
01.2014
Bachelor Degree of Project Planning and Management - undefined
The Unity University (TUU)
01.2004
Skills
- Outstanding oral and verbal communication
- Computer literacy especially Microsoft Suite
- Good communication skills
- Team work
- Field management skills
- Document review
- Livestock feed management
- Programme and / project implementation and reporting
- Well Documented and Complain Solved
- Coaching and mentoring
- Conflict sensitive programming
- Leadership and Class Management
- Water resource based conflicts
- Conflict management in Rangelands
- WASH program
- Risk management
- Equine welfare and treatment
- Training of Trainers
- Excellent phone manners and communication
- Office Equipment Troubleshooting
- Event Planning
- Mail distribution
- Project Coordination
- Administrative Support
- Data Entry
References
- Dr. Mohamed Elmi Faahiye, VSF Suisse, 0634441127, mohamed.elmi.fahiye@gmail.com
- Dr. Abdirisaq Mohamed, Unique Vision Research and Development Organization (UVRDO), 0634421160, pm.uvrdo@yahoo.com
- Adam Mahdi, Horn Society for Protection and Care of Animals (Horn SPCA), 0634538907, adamahdi2022@gmail.com
Languages
Somali
Native language
English
Advanced
C1
Certification
- CAP - Certified Administrative Professional
- [Area of certification] Training - [Timeframe]
- Certified [Job Title], [Company Name] - [Timeframe]
- [Area of certification], [Company Name] - [Timeframe]
- Licensed [Job Title] - [Timeframe]
- [Area of expertise] License - [Timeframe]
Timeline
Accountability assistant
VSF Suisse
05.2023 - 05.2024
Animal Field officer
Horn Society for Protection and Care of Animals (Horn SPCA)
03.2017 - 05.2019
MEAL Assistant
Unique Vision Research and Development Organization (UVRDO)
- 07.2023
Office Manager
Unique Vision Research and Development Organization (UVRDO)
- 06.2021
Environmental Law and Policy -
Coursera
Managing Complain - undefined
Disaster Ready
Doctor of Veterinary Medicine (DVM) - undefined
Gollis University Hargeisa
Secondary Certificate - undefined
Sh Ali Ibrahim Secondary
Bachelor Degree of Project Planning and Management - undefined
The Unity University (TUU)
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