Mohammed Abdishakur
Hargeisa
Summary
Seeking a position to utilize my skills and abilities in the Commercial Dept. particularly sales And Marketing representative. In addition , I’m interesting to champ on Commercial Leading in this industry that offers professional growth while being resourceful, innovative and flexible. Willing to work as a key player in challenging and creative environment.
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
16
16
years of professional experience
Work History
Sales Manager
Somtel
Hargeisa, Somaliland
12.2021 - Current
- Led account planning strategy sessions aimed at retaining and acquiring customers and increasing business opportunities.
- Evaluated performance against goals and implemented appropriate development plans.
- Maintained marketplace visibility marketplace by participating in industry-related and community activities.
- Reviewed customer service agreements for terms and conditions pricing and accuracy.
- Used vendor expertise to deliver educational content to sales team.
- Targeted and prospected for new business through telemarketing, individual creativity and innovation.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Developed and implemented comprehensive business strategies and sales and marketing plans that complemented overall corporate operating plan.
- Tracked pipeline data, won vs. lost opportunities and lead response times with Salesforce CRM.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Established and cultivated solid business relationships with new or existing customers.
- Researched competitors' activities and products to uncover new trends
Regional Sales Manager
Somtel
Hargeisa, Somaliland
01.2019 - 12.2020
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Exceeded targets by building, directing and motivating high-performing sales team.
- Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
- Created robust sales plans and set territory quotas.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
- Met with each sales representative on monthly basis to answer questions, resolve issues and identify new strategies.
- Held regular performance evaluations to assess strengths and weaknesses of team members and provide counseling to improve outcomes
- Understood and capitalized on industry trends to shape and enhance value-added solutions and strategies for new market developments.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies and servicing accounts to strengthen business relationships.
- Targeted prospects in other territories through careful research of competitor products, services and trends.
- Participated in sales calls with direct reports to strengthen customer relationships and uncover possible opportunities for growth.
- Finalized sales contracts with high-value customers.
- Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
- Developed sales strategy based on research of consumer buying trends and market conditions.
Supervisor
Somtel
Hargeisa, Somaliland
01.2013 - 12.2019
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
- Conducted employee evaluations to provide feedback and set expectations for future job performance.
- Worked with management team to implement proper division of responsibilities.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Streamlined operations to improve process efficiency.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives and communication goals.
Salesperson
Somtel
Hargeisa, Somaliland
08.2011 - 12.2013
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Balanced and organized cash register by handling cash, counting change and storing.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Managed customer from initial contact to closing with attention to detail to build loyalty.
- Worked to build relationships with customers and built potential for additional sales.
- Improved customer service and telecommunication skills to build lasting relationships.
- Increased sales and customer satisfaction through personalized servicing.
- Informed customers of current store promotions to encourage additional sales purchases.
Salesperson
Telecom Telecommunication Company
Hargeisa, Somaliland
01.2009 - 03.2010
- Balanced and organized cash register by handling cash, counting change and storing.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Increased sales and customer satisfaction through personalized servicing.
- Developed and grew leads through repeat business and customer referrals.
- Managed customer from initial contact to closing with attention to detail to build loyalty.
- Improved customer service and telecommunication skills to build lasting relationships.
Instructor
Sitco College
Hargeisa, Somaliland
01.2006 - 11.2008
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Used learning assessments to regularly monitor student understanding of class concepts and materials.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Oversaw curriculum development and implementation in alignment with best practices.
Education
MBA - Management
Admas University
Hargeisa08.2022
BBA - Management Information Technology
Golis University
Hargeisa09.2013
High School Diploma -
Dayib Guray Secondary School IGCSE
Hargeisa03.2010
Skills
- Operating Procedures and Policies
- Customer Complaint Resolution
- Operational Records Review
- Sales Statistics Analysis
- Budgeting and Expenditures
- Team Recruiting and Onboarding
- Profitability Assessments
- Customer Trend Analysis
- Sales Quota Management
- Bid Request Management
- Networking Events
- Price Schedules
- Advertising Campaigns
- Marketing Strategy Development
- Lead Qualification
- Motivational Techniques
- Territory Expansion
- Technical Integration
- Promotions and Marketing Strategies
- Client Base Retention
- Persuasive Negotiations
- Brand Marketing
- Sales Tracking
- Strategic Partnership
- Customer Portfolio Management
- Digital Sales
- Territory Volume
- Business Development and Planning
- Aftermarket Sales
- Product and Service Management
- Profit and Revenue-Generating Strategies
- Consultative Selling Techniques
- New Business Generation
- Employee Retention
- Territory Management
- Credit History Analysis
- Insurance Follow-Up
- Business Analytics
- Revenue Target Achievement
- Inventory Management and Planning
- Social Media Platforms
- Lead Identification and Generation
- Monthly Forecasting
- Target Segmentation
- Messaging Strategy
- Hiring and Staffing
- Creating Presentations and Proposals
- Software Improvements
- Brand Development
Accomplishments
- Initiated by Territory Zoning And Implemented in 2019 Through Somaliland Globally.
- Successfully met company sales targets by 120% between the years 2019 and 2020
- Successfully met company sales targets by 100% 2021.
Timeline
Sales Manager
Somtel
12.2021 - Current
Regional Sales Manager
Somtel
01.2019 - 12.2020
Supervisor
Somtel
01.2013 - 12.2019
Salesperson
Somtel
08.2011 - 12.2013
Salesperson
Telecom Telecommunication Company
01.2009 - 03.2010
Instructor
Sitco College
01.2006 - 11.2008
MBA - Management
Admas University
BBA - Management Information Technology
Golis University
High School Diploma -
Dayib Guray Secondary School IGCSE
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