CYNTHIA KALULE
KAMPALA,BN
Summary
I am a committed, hardworking and highly motivated professional with profound relational skills. I am a flexible, patient and adaptive individual with the ability to work in various challenging environments. I am a team player with the willingness and ability to work as an individual or as a team. I am adept in acquiring and learning new skills as may be needed.
Overview
10
10
years of professional experience
Work History
Customer Support Consultant
Stanbic Bank (Flexipay)
01.2023 - 05.2023
- Delivered prompt and professional customer support via phone, email, and social media, ensuring accurate information and efficient issue resolution.
- Provided detailed guidance on bank products and services, such as loans, savings, online banking, and bill payments.
- Ensured all customer interactions complied with bank policies, procedures, and regulatory standards.
- Maintained accurate records of all customer interactions and transactions.
- Built and nurtured strong customer relationships to enhance satisfaction, loyalty, and retention.
- Gathered and reported customer feedback to support continuous improvement initiatives.
Administration And Assistant Finance
Dekim Logistics Uganda LTD
06.2019 - 11.2019
- Coordinated daily logistics operations, including truck dispatch, tracking shipments, and communicating with drivers.
- Prepared and maintained accurate reports on fleet movements and daily financial transactions.
- Managed petty cash disbursements and monitored operational expenses.
- Followed up on outstanding client payments and maintained financial records.
- Drafted key business documents, including transportation agreements, bids, and invoices.
- Organized and maintained transportation documentation to support smooth customs clearance.
- Participated in daily operations meetings to align team activities and improve efficiency.
Enumerator
Air Water Earth Engineers LTD
01.2018 - 06.2018
- Collected and recorded socio-economic data from diverse communities across selected parts of the district.
- Conducted field assessments to evaluate social and economic conditions.
- Accurately entered field data into digital systems for analysis.
- Prepared and submitted monthly reports summarizing field activities, area coverage, and key findings.
Customer Relations Officer
Blink Logistics Uganda LTD
01.2013 - 01.2016
- Managed customs clearance documentation, including tracking and closure of advance licenses.
- Handled file initiation, document verification, and data entry for import/export processes.
- Coordinated with clients and internal teams to collect and follow up on required documents for customs clearance.
- Provided regular cargo status updates to clients and resolved customs-related issues efficiently.
- Maintained accurate records of documentation and shipment progress to ensure compliance and smooth operations.
Education
Bachelor's Degree - Transport and Logistics Management
Makerere University
Uganda01.2019
Advanced Certificate of Education (UACE) -
Makerere High School Migadde
Uganda01.2011
Uganda Certificate of Education -
Kisubi Mapeera Secondary School
Uganda01.2008
Skills
- Ability to work effectively under pressure
- Ability to work without close supervision
- Analytical skills
- Good interpersonal skills
- Good communication skills
- Computer skills
References
- MR SSEGABWE MUSA, Managing Director, SEGAMU 14 CONSULTS LTD, +256782129014
- MS NAGAYI SYLVIA, Head Customer Relations Department, BLINK LOGISTICS (U) LTD, +256779853543
- MR MATAMA ROGERS, Head Transport and Logistics Department, MAKERERE UNIVERSITY BUSINESS SCHOOL, +256772469492
Hobbies and Interests
- Meeting and Making new friends
- Travelling
- New Experiences
Languages
Very Good, Very Good, Very Good, Good
Personal Information
- Gender: Female
- Nationality: Ugandan
- Marital Status: Single
Key Competences And Special Skills
- Ability to work effectively under pressure.
- Ability to work without close supervision.
- Analytical skills.
- Good interpersonal skills.
- Good communication skills.
- Computer skills.
- Ability to motivate others.
- Team building.
Timeline
Customer Support Consultant
Stanbic Bank (Flexipay)
01.2023 - 05.2023
Administration And Assistant Finance
Dekim Logistics Uganda LTD
06.2019 - 11.2019
Enumerator
Air Water Earth Engineers LTD
01.2018 - 06.2018
Customer Relations Officer
Blink Logistics Uganda LTD
01.2013 - 01.2016
Bachelor's Degree - Transport and Logistics Management
Makerere University
Advanced Certificate of Education (UACE) -
Makerere High School Migadde
Uganda Certificate of Education -
Kisubi Mapeera Secondary School
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