Muktar Mohamed
Mogadishu
Summary
Innovative IT professional driving transformative ICT change, ensuring compliance, and optimizing processes. Expert in analysis, policy development, and market research for cutting-edge solutions. Proven leadership in driving annual plans, business continuity, and disaster recovery. Skilled in information management, hardware-software stewardship, and seamless networks. Web wizard revolutionizing systems for heightened efficiency. Ready to elevate the organization's IT landscape with a compelling blend of innovation and expertise.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Network Engineer
Amtel Telecom
11.2017 - Current
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Troubleshot complex multi-vendor network service provider issues.
- Performed troubleshooting for Juniper, Cisco, and packet analysis.
- Detected intrusion attempts and promptly responded to DDoS attacks.
- Liaised with stakeholders to keep project goals and deadlines on target.
- Provided detailed network diagrams and procedural guidelines.
- Integrated data, voice and video networks for use in multi-site installations.
- Escalated emergency technical issues beyond knowledge to maintain optimum up-time.
- Assisted with implementation and support of network monitoring tools.
- Created VPN infrastructure and allowed for secure remote connections.
- Configured and troubleshot VoIP and multi-media distributed systems and platforms.
- Applied tier-isolation best practices to support multi-tier architectures.
- Established robust infrastructure and data capacity for new applications.
Information Management and Technology Consultant
Federal Government Of Somalia Ministry Of Commerce
10.2016 - 10.2017
- Monitored employee tasks to gauge business functions and inefficiencies.
- Organized system operating procedures to strengthen controls.
- Planned computer systems using information engineering, data modeling, and structured analysis.
- Provided recommendations regarding new hardware and software to keep IT infrastructure up to date.
- Participated in internal audits regarding quality management system.
- Reviewed technical work of consultants and third-party support providers.
- Installed system updates to address vulnerabilities and reduce security issues.
- Educated stakeholders on data protection tactics to reduce breaches.
- Assessed business requirements to create focused solutions.
- Resolved issues related to operational components for LAN, WAN and voice systems.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Managed and monitored installed systems for highest level of availability.
- Defined enterprise processes and best practices and tailored enterprise processes for applications.
Network Engineer
ICTSom
11.2015 - 08.2016
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Drafted post-mortem documentation analyzing instances of network system failures and detailing required repair and restoration efforts.
- Managed and administered load balancing tasks for [Type] networks, routing and shaping traffic to reduce service interruptions and network strain.
IT Assistant
KCompute Ltd
08.2013 - 11.2015
- Responded to queries on phone, via email or through IT ticketing system.
- Maintained current software licenses and patched applications to stay up-to-date with latest features.
- Reviewed system and network performance to make proactive adjustments based on established IT policies.
- Installed and configured software and hardware.
- Tested new software and hardware prior to deployment.
- Generated reports to track performance and analyze trends.
- Installed and configured operating systems and applications.
- Created user accounts and assigned permissions.
Education
Master of Science - Information Technology
ILMA University
Pakistan12.2013
Bachelor of Science - Information Technology
Preston University
Pakistan12.2010
Skills
- Skilled in strategic portfolio management, with a track record of successfully aligning programs and projects with organizational goals and capacity Proficient in evaluating and prioritizing initiatives, ensuring optimal resource allocation, and maintaining a balance between driving change and sustaining ongoing operations to maximize ROI
- Well-versed in cybersecurity frameworks and standards, including the NIST Cybersecurity Framework, CIS Controls, and COBIT Skilled in utilizing these frameworks to assess organizational cybersecurity risks, develop tailored security strategies, and implement robust security controls Experienced in blue team and red team operations, actively contributing to enhancing cybersecurity resilience Proficient in deploying and managing security technologies, performing vulnerability assessments, analyzing logs, and responding to security incidents as part of the blue team Additionally, skilled in conducting penetration testing, ethical hacking, and simulating real-world attack scenarios as a red team member to proactively identify weaknesses and recommend remediation measures
- Skilled in providing exceptional IT customer support, resolving technical issues, and ensuring a positive user experience Proficient in actively seeking feedback and utilizing it to drive continuous improvement initiatives Well-versed in leveraging customer insights to identify opportunities for enhancing processes, systems, and service delivery Knowledge of ISO 9001 principles further enhances the ability to maintain high-quality standards
- Proficient in the end-to-end management of IT network, communication, and infrastructure, encompassing both on-premise and Cloud environments (AWS, Azure) Skilled in designing and implementing scalable and secure network architectures, leveraging advanced technologies Well-versed in industry best practices, ensuring optimal performance, availability, and robust security measures Possessing certifications such as Cisco CCNP, Huawei ICT Professional
- Experienced in applying user-centered design principles to gather and translate user needs into actionable IT requirements Proficient in conducting user research, usability testing, and analyzing user feedback to inform the development of intuitive and engaging user experiences Skilled in collaborating with cross-functional teams, including stakeholders, designers, and developers, to ensure that IT solutions meet both business objectives and user expectations
- Skilled in applying systems thinking to analyze complex problems and identify effective solutions Proficient in understanding the interdependencies and interactions of various elements within a system or process Capable of evaluating the potential impacts of changes or interventions on the overall system performance Demonstrated ability to consider long-term consequences and drive improvements that address root causes rather than superficial symptoms
Certification
- Microsoft Certified: Security Operations Analyst Associate (SC-200)
Demonstrating expertise in security operations, threat detection, and incident response, ensuring organizations are fortified against cyber threats with advanced defensive strategies and proactive monitoring.
- Microsoft Certified: Microsoft Azure Security Technologies (AZ-500)
Showcasing proficiency in securing cloud environments, implementing robust security controls, and safeguarding critical data on the Microsoft Azure platform with advanced threat protection and risk mitigation strategies.
- Microsoft Certified: Microsoft Azure Fundamentals (AZ-900)
Azure architecture, core services, security, and compliance, paving the way for successful cloud adoption and management.
- Cisco Certified Specialist - Enterprise Core (350-401 ENCOR)
Enterprise networking, including advanced routing and switching technologies, network security, virtualization, and automation, empowering organizations with robust and scalable network infrastructure solutions.
- Cisco Certified Specialist - Enterprise Advanced Infrastructure Implementation (300-410 ENARSI)
Proficiency in advanced enterprise network infrastructure design, implementation, and troubleshooting, ensuring optimal performance, scalability, and security of complex network environments.
- Cisco Certified Specialist - Web Content Security (300-725 SWSA)
Expertise in securing web content, implementing robust security measures, and defending against evolving web-based threats, ensuring a safe and protected online environment for organizations.
- Huawei Certified ICT professional (HCIP) - Routing & Switching
Demonstrating advanced skills in designing, deploying, and managing resilient routing and switching solutions, enabling seamless connectivity and efficient network operations for organizations.
Languages
Somali
Native language
English
Proficient
C2
Arabic
Proficient
C2
Timeline
Network Engineer
Amtel Telecom
11.2017 - Current
Information Management and Technology Consultant
Federal Government Of Somalia Ministry Of Commerce
10.2016 - 10.2017
Network Engineer
ICTSom
11.2015 - 08.2016
IT Assistant
KCompute Ltd
08.2013 - 11.2015
Master of Science - Information Technology
ILMA University
Bachelor of Science - Information Technology
Preston University
- Microsoft Certified: Security Operations Analyst Associate (SC-200)
Demonstrating expertise in security operations, threat detection, and incident response, ensuring organizations are fortified against cyber threats with advanced defensive strategies and proactive monitoring.
- Microsoft Certified: Microsoft Azure Security Technologies (AZ-500)
Showcasing proficiency in securing cloud environments, implementing robust security controls, and safeguarding critical data on the Microsoft Azure platform with advanced threat protection and risk mitigation strategies.
- Microsoft Certified: Microsoft Azure Fundamentals (AZ-900)
Azure architecture, core services, security, and compliance, paving the way for successful cloud adoption and management.
- Cisco Certified Specialist - Enterprise Core (350-401 ENCOR)
Enterprise networking, including advanced routing and switching technologies, network security, virtualization, and automation, empowering organizations with robust and scalable network infrastructure solutions.
- Cisco Certified Specialist - Enterprise Advanced Infrastructure Implementation (300-410 ENARSI)
Proficiency in advanced enterprise network infrastructure design, implementation, and troubleshooting, ensuring optimal performance, scalability, and security of complex network environments.
- Cisco Certified Specialist - Web Content Security (300-725 SWSA)
Expertise in securing web content, implementing robust security measures, and defending against evolving web-based threats, ensuring a safe and protected online environment for organizations.
- Huawei Certified ICT professional (HCIP) - Routing & Switching
Demonstrating advanced skills in designing, deploying, and managing resilient routing and switching solutions, enabling seamless connectivity and efficient network operations for organizations.
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