Naema Ibrahim Mohamoud
Hargeisa
Summary
I am a highly motivated and experienced Call Center Operator with almost 2 years of experience in customer service and support. resolving customer inquiries and complaints, and improving customer satisfaction. My skills include excellent communication, problem-solving, multitasking, and data entry.
Professional graphic design specialist equipped to contribute effectively to creative projects. and multilingual in English, Arabic, and Turkish, enhancing customer communications and satisfaction.
Overview
4
4
years of professional experience
Work History
Barista
Big Mamas Cafe
02.2022 - 07.2023
- Strong customer service skills, ability to interact with customers in a friendly and professional manner.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Trained new employees on proper brewing techniques, equipment maintenance, and customer service standards.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Volunteer
United Education
04.2023 - 04.2023
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Enhanced company branding by developing and implementing consistent graphic design strategies across multiple platforms.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Took and followed detailed directions from others.
- Worked in team environment to maintain high levels of productivity.
Intern
Uskudar Kiz Ogrenci Yurdu, Girls Dorm in Istanbul
12.2019 - 09.2021
- customer focused call centre intern with almost 2 years experience.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Education
Bachelor of Science - Medicine
Istinye University
Turkey10-2027
High School Diploma -
Noradin Girls High School
Hargeisa08-2019
Skills
- Data entry
- Attention to detail
- Customer communications
- Customer service
- Strong graphic design skills
- Problem-solving
- Graphic design background
- Teamwork and collaboration
- Active listener
- Fast learner
- Computer skills
- FLUENT IN English,Arabic,Turkish
Timeline
Volunteer
United Education
04.2023 - 04.2023
Barista
Big Mamas Cafe
02.2022 - 07.2023
Intern
Uskudar Kiz Ogrenci Yurdu, Girls Dorm in Istanbul
12.2019 - 09.2021
Bachelor of Science - Medicine
Istinye University
High School Diploma -
Noradin Girls High School
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