Omar Mohamoud Ahmed
Hargeisa,WO
Summary
Seasoned hotel receptionist with background in providing top-tier customer service in high-volume, luxury hospitality environments. Possess strong multitasking skills, adept at managing multiple bookings and inquiries while maintaining high levels of customer satisfaction. Known for fostering positive guest relations and consistently delivering proactive solutions to problems that arise. Past roles have resulted in improved customer ratings and return visits to the establishment due to exceptional service provided.
Overview
7
7
years of professional experience
Work History
Hotel Receptionist
CITY CENTER HOTEL
Hargeisa, WAQOOYI GALBEED
03.2021 - 10.2023
- Addressed any problems that may arise during day-to-day operations in a timely manner.
- Analyzed data from reports generated by Warehouse Management System software.
- Assisted with scheduling shipments and deliveries according to customer requirements.
- Resolved customer inquiries regarding order status or delivery issues promptly.
- Provided leadership to motivate staff members to achieve performance goals.
- Developed plans for reorganizing storage areas as necessary based on product volume changes.
- Created strategies for improving operational efficiencies in the warehouse.
Shop Manager
Idman Cosmetics
Hargeisa
01.2017 - 01.2021
- Resolved customer complaints promptly and professionally.
- Tracked stock levels on a regular basis to avoid out-of-stock situations.
Education
High School Diploma -
Riis School
Hargeisa, WO02-2015
Skills
- Reservation Management
- Guest Relations
- Microsoft Office
- Professional Appearance
- Regulatory Compliance
- Room Service
Languages
English
First Language
Arabic
Advanced (C1)
C1
Timeline
Hotel Receptionist
CITY CENTER HOTEL
03.2021 - 10.2023
Shop Manager
Idman Cosmetics
01.2017 - 01.2021
High School Diploma -
Riis School
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