Summary
Overview
Work History
Education
Skills
I love to read books. I like to learn about science and Cosmos. I invest time in my family.
Timeline
Generic

Manuel Ronaldo García Perechú

Virtual Assistant
Solola

Summary

Dependable professional with experience providing administrative, organizational and customer service support in virtual environments. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives.

Knowledgeable virtual clerk offering several years of experience in administrative support, internal support and customer support.

Energetic Sales Support Specialist focused on enabling strong sales by skillfully handling administrative needs.

Proficient in MS Office, CRM systems, Google Drive, Zoom, Google Calendar, QuickBooks and other productivity tools.

Overview

12
12
years of professional experience
3
3
Languages

Work History

Spanish Interpreter

Interpretia
03.2024 - Current
  • Facilitated communication as a conduit between various US based clients and limited English proficient customers.
  • Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
  • Maintained message content, tone, and emotion as closely as possible.
  • Interpreted spoken and written Spanish to English and vice versa for customer service, medical, Law Enforcement, insurances, and much more.
  • Followed ethical codes to protect confidentiality of patient medical information.

Account Executive Assistant

Conduent Business Services S.A.
02.2022 - 12.2023
  • Provided quality clerical support through data entry, document management, and email correspondence.
  • Responded to customer requests for products, services, and company information and delivered prompt service to prioritize customer needs.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Utilized office management software to record and track customer information.
  • Provided support in billing, sales, claims, investigations, case resolution, shipping, account management, etc.

Customer Service Representative Agent

Telus International
07.2017 - 12.2021
  • Solved problems with products and services by providing customers with technical support.
  • Utilized internal software and tools to meet customer needs and resolved issues promptly.
  • Handled billing and payment issues following guidelines, resolving disputes properly.
  • Educated customers about billing, payment processing, shipping, revenue, etc.

English Teacher

American Friends Of Children School
01.2014 - 11.2016
  • Prepared and implemented lesson plans covering required course topics for multiple classes.
  • Planned dynamic lessons to increase student comprehension of books and literary concepts.
  • Led interesting and diverse group activities to engage students in course material.
  • Utilized multimedia strategies and technology to convey information in fresh and interesting ways.

Education

High School Diploma -

Instituto Guatemalteco Americano
Ruta 1 4-05 Zona 4, 0104. Guatemala City
05.2001 -

Skills

  • Document preparation
  • Back Office support
  • File organization
  • Data entry
  • Internal and external customer support
  • Quality assurance
  • Inbound and outbound calls
  • Salesforce proficiency

I love to read books. I like to learn about science and Cosmos. I invest time in my family.

Just trying to keep a good life balance.

Timeline

Spanish Interpreter

Interpretia
03.2024 - Current

Account Executive Assistant

Conduent Business Services S.A.
02.2022 - 12.2023

Customer Service Representative Agent

Telus International
07.2017 - 12.2021

English Teacher

American Friends Of Children School
01.2014 - 11.2016

High School Diploma -

Instituto Guatemalteco Americano
05.2001 -

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Manuel Ronaldo García PerechúVirtual Assistant