Racila Dumitru

1. Oversee 3 teams of staff members who are undertaking movement operations activities in Dhaka, Bangladesh, including activities related to field support, movements, and data processing.

2. Supervise the efficient and effective management of airport assistance for arriving and departing individuals in Dhaka, Bangladesh.

3. Coordinate transportation to/from third-party facilities and ensure pre-departure counseling is carried out according to the highest ethical standards and IOM
guidelines. Regularly conduct checks to ensure accommodation is up to IOM standards.

4. Oversee the completion of all bookings by Movements staff members in Dhaka, Bangladesh in accordance with the Handbook of IOM Tariffs (HIT).

5. Ensure Data Processing staff members are undertaking secure storage of documentation and data in accordance with IOM principles and guidelines.

6. Support HR processes such as hiring, providing training, assigning duties and giving feedback to staff members on their performance on a regular basis to ensure high quality work and the accurate completion of activities.

7. Liaise with airlines on a regular basis and other teams and units in Bangladesh and with external partners such as government authorities, relevant Embassies, and the United Nations High Commissioner for Refugees (UNHCR). Represent IOM at partner meetings and conferences.

8. Supervise quality assurance procedures and prepare statistics and report regularly to Head of Operations, Bangladesh on relevant activities.

1. Compile business functional requirements from the relevant Departments, user community and Subject Matter Experts (SMEs) by reviewing users’ feedback and issues, attending meetings, workshop, etc.

2. Participate in the design/redesign of solutions in close consultation with relevant technical and development teams.

3. Work with Subject Matter Experts (SMEs) and stakeholders in understanding business and proposing streamlined workflows during requirements analysis ensuring scalability and business continuity of
database solutions.

4. Coordinate the reporting needs and provide guidance on the standard reporting criteria. Work closely with the Database Administrators to define the data requirements to ensure accurate reporting.

5. Draft end-to-end business scenarios for testing,
approval and implementation, conduct unit and system testing and compile test results, and submit for formal sign-off from corresponding business units on the production-ready solution.

6. As a team member, participate in the preparation and implementation of new system releases and in Change Management activities to be used to deploy enhancements and/or modifications to the system.

1. Supervise Operations staff and coordinate daily activities of IOM Moldova Operations Dpt: USRAP; CVAC; AVR; Travel Assistance (self-payer); Medical Unit (until 2019).

2. Manage resettlement programmes implemented by the mission.
3. Create and verify statistical reports for the ongoing projects and mission management.

4. Develop and maintain effective working relationship with airlines, travel agencies, immigration authorities, border police, customs, and airport administration related to successful and smooth implementation of IOM Moldova programmes.
5. Overlook the processing of migrants’ cases in terms of case preparation for movement arrangements and medical clearance.

6. Ensure that all paperwork is handled correctly and well organized.

7. In coordination with RMM and Regional Office train other personnel as requested and/or needed on SOPs, MiMOSA, ATOMS, AMADEUS and other relevant systems and procedures.

1. Validate data on RMM General Movement Information in Power BI platform;

2. Use SQL Server Management and SAP BO Platform to prepare ad-hoc statistical reports requested by Movement Operations in the Missions and/or HQ Departments;

3. Supply movement data to field missions or HQ departments for further analysis and reports generation;

4. Coordinate with ICT software development team and Data and Statistics Unit (DSU) based in Manila the implementation of procedures and automated mechanisms to apply data Quality Control on the Movement data recorded in MiMOSA and data warehouse;

5. Prepare guidelines and participate in business analysis activities and possible redesign processes and procedures in the context of improvement to meet the needs of RMM and Operations staff in field mission.