EXCEL
Saacid Saed Abdinour
ENGINEER
Mogadishu,BN
Overview
7
7
years of professional experience
4
4
Languages
3
3
Certificates
10
10
years of post-secondary education
Work History
Assistant Manager
Tawakalexpress
FATIH, ISTANBUL
03.2022 - 01.2026
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Assistant Manager
Tilmaan Travel agencies
FATIH, ISTANBUL
02.2022 - 01.2026
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Computer Operator
NGO
10.2018 - 09.2019
- Boosted productivity by providing technical support to users, resolving issues in a timely manner.
- Supported company growth by setting up and configuring new workstations for incoming employees as needed.
- Managed inventory of hardware components, ensuring availability of necessary resources for ongoing operations.
- Improved system efficiency by monitoring computer performance and troubleshooting issues as they arose.
Education
Master of Science - ENGINEERING MANAGEMENT
03.2022 - 06.2024
Bachelor of Science - Civil Engineering
09.2014 - 07.2018
High School Diploma -
08.2010 - 05.2014
Skills
Payroll Administration
Data inputting
Financial Analysis
Team leadership
Problem-solving
Recruiting and interviewing
Customer relationship management (CRM)
Project management
Multitasking Abilities
Software
WORD
AUTOCAD
COMPUTER APPLICATION
ADOBE
POWER POINT
Languages
SOMALI
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Turkish
Upper intermediate (B2)
Arabic
Intermediate (B1)
Interests
GYM
READING
FOOTBALL
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Certification
Engineering Management
Timeline
Engineering Management
09-2024
Assistant Manager - Tawakalexpress
03.2022 - 01.2026
ISTANBUL GEDIK UNIVERSITY - Master of Science, ENGINEERING MANAGEMENT
03.2022 - 06.2024
Assistant Manager - Tilmaan Travel agencies
02.2022 - 01.2026
Computer Operator - NGO
10.2018 - 09.2019
Civil Engineering
07-2018
AMOUD UNIVERSITY - Bachelor of Science, Civil Engineering
09.2014 - 07.2018
High School Diploma
07-2014
Omar Samatar Secındary School - High School Diploma,
08.2010 - 05.2014