SAACID SAED ABDINOUR
Mogadishu,BN
Summary
Engineer with a Master's degree in Engineering Management and a Bachelor's in Civil Engineering, experienced in leading operations, logistics and IT-support teams across NGO, travel and delivery environments. Proven ability to manage daily operations, train and mentor staff, negotiate with vendors, and implement standard operating procedures that reduce errors and improve service reliability. Strong in process optimization and data-driven decision making (capstone project: last-mile delivery simulation), with core strengths in project management, CRM, financial analysis and risk management-seeking roles where I can increase operational efficiency and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Tilmaan Travel Agencies
Istanbul, Turkey
03.2022 - 01.2026
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Assistant Manager
Tawakal Express
Istanbul, Turkey
03.2022 - 01.2026
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Computer Operator
Bixin Project
Galkaio, Somalia
10.2018 - 09.2019
- Boosted productivity by providing technical support to users, resolving issues in a timely manner.
- Supported company growth by setting up and configuring new workstations for incoming employees as needed.
- Managed inventory of hardware components, ensuring availability of necessary resources for ongoing operations.
- Improved system efficiency by monitoring computer performance and troubleshooting issues as they arose.
- NGO-SOMALIA
Education
Master of Science - ENGINEERING MANAGEMENT
ISTANBUL GEDIK UNIVERSITY
06.2024
Bachelor of Science - Civil Engineering
AMOUD UNIVERSITY
07.2018
Skills
- Payroll Administration
- Operations management
- Team leadership
- Employee performance evaluations
- Cost reduction
- Time management
- Customer relationship management (CRM)
- Strategic planning
- Project management
- Business development
- Financial management
- Contract management
- Microsoft office expertise
- Adobe creative suite (photoshop, illustrator, dreamweaver)
- Computer skills
- Multitasking
- Documentation and reporting
- Problem resolution
Personal Information
Title: Engineer
Timeline
Assistant Manager
Tilmaan Travel Agencies
03.2022 - 01.2026
Assistant Manager
Tawakal Express
03.2022 - 01.2026
Computer Operator
Bixin Project
10.2018 - 09.2019
Master of Science - ENGINEERING MANAGEMENT
ISTANBUL GEDIK UNIVERSITY
Bachelor of Science - Civil Engineering
AMOUD UNIVERSITY