SARA MASTROLONARDO
SONDRIO
Summary
I effectively manage the economic, human, and organizational aspects of a sports department. My proactivity and dynamism, combined with a strong leadership ability, enable me to guide the team towards achieving set goals.
My professional experiences have allowed me to develop advanced skills in communication and analysis, as well as a deep knowledge of digital tools.
These skills enable me to optimize the management and coordination of resources, ensuring a productive and results-oriented work environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Back Office Executive
Noratech S.r.l
Buglio in Monte, SO
06.2024 - Current
- Order and Documentation Management: Entering and processing customer orders, drafting and managing contracts, invoices, and credit notes.
- Data Update and Reporting: Maintaining customer and supplier databases, preparing sales reports, and analyzing performance.
- Support to Sales Team: Providing administrative support, preparing documents for meetings and presentations.
- Communication and Complaint Management: Handling emails, phone calls, and commercial correspondence, resolving customer complaints and requests.
- Interdepartmental Coordination: Collaborating with logistics, production, and purchasing departments for an integrated workflow.
Department Manager
Decathlon Italia
Castione Andevenno, Sondrio
06.2023 - 06.2024
- Human Resources Manager for the store, responsible for the full management of the recruitment process, from drafting and posting job offers on specialized platforms and social recruiting channels, to conducting phone, individual, and group interviews. Summarizing interview results and preparing reports aimed at selecting ideal candidates.
- Ongoing staff training and development in the commercial area, through mentoring programs and periodic meetings, designed to enhance team skills and foster a synergistic work environment focused on achieving goals.
- Strategic planning with the development and implementation of short- and long-term business plans for the commercial area, aimed at optimizing performance and achieving set objectives.
- Development and implementation of commercial policies in collaboration with management, aimed at increasing sales and optimizing market strategies.
- Continuous analysis and monitoring of economic performance, with periodic reviews and the implementation of corrective actions to improve operational efficiency and reduce costs.
- Integrated logistics management, including procurement, storage, and inventory control, ensuring operational continuity and minimizing waste.
- Coordination of workplace safety through regular inspections and the implementation of procedures in compliance with current regulations, ensuring a safe work environment and preventing accidents.
- Management of emergency situations and coordination of evacuation procedures, ensuring an effective response during crises and safeguarding the safety of all personnel.
- Overall supervision of workplace safety activities, with the introduction of advanced protocols that have contributed to a significant reduction in incidents.
Department Manager
Decathlon Italia
Castelletto Sopra Ticino, Novara
12.2021 - 06.2023
- Development and implementation of short- and long-term business plans for the commercial area, contributing to sustainable growth and achieving the company's strategic objectives.
- Collaboration in defining and developing effective commercial policies, optimizing sales processes, and improving departmental performance.
- Continuous monitoring and review of economic performance, with the implementation of targeted corrective actions that have increased operational efficiency and reduced costs.
- Management and optimization of procurement, storage, and inventory activities, ensuring a steady flow of goods and minimizing waste.
- Selection, training, and management of staff, focusing on skill development and building a cohesive, productive team.
- Support and mentoring of commercial area personnel through periodic meetings and constructive feedback, enhancing motivation and goal achievement.
- Training and onboarding of new staff, ensuring quick integration and full participation in operational activities.
- Conducting periodic safety inspections to ensure compliance with current regulations, preventing risks and workplace accidents.
- Management of emergency situations and coordination of evacuation procedures, enhancing team responsiveness and ensuring the safety of all employees.
- Full supervision of workplace safety activities, implementing advanced protocols that have significantly reduced the number of incidents.
English Language Teacher
Secondary School
San Bonifacio, Verona
11.2020 - 12.2020
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Improved classroom management by implementing consistent routines and clear expectations for behavior.
Customer Service Executive
Lidl Italia
Verona, VR
10.2019 - 10.2020
- Request Analysis and Prioritization: Evaluate and categorize incoming support requests to set priorities and ensure a timely and appropriate response.
- Complaint Management: Handle and resolve complaints and problematic situations, aiming to turn a negative experience into an opportunity for improvement and customer loyalty.
- Drafting Responses and Solutions: Draft clear and professional responses to customer requests, resolving issues and providing support across various communication platforms.
- Monitoring and Follow-up: Monitor the status of ongoing requests and follow up to ensure all issues are resolved and customers are satisfied.
- Report Generation: Create periodic reports on support requests, identifying trends and areas for improvement to optimize customer service.
- Use of Management Software: Utilize management software to track and manage requests, update customer information, and ensure an efficient workflow.
- Collaboration with Other Departments: Collaborate with other departments to resolve complex requests and ensure a comprehensive and satisfactory solution for the customer.
Administrative Executive
Inlingua Verona
Verona, VR
04.2019 - 10.2019
- Complete management of administrative documentation, including registrations, contracts, attendance certificates, and language certifications, ensuring accuracy and compliance with institutional requirements.
- Registration and management of student data in the management system, overseeing the collection of personal and contact information and assigning students to appropriate courses.
- Personalized assistance to students, providing support on schedules, programs, and educational materials, and ensuring effective communication with students, parents, and school staff via phone and email.
- Management of invoices and payments, ensuring a smooth financial process in accordance with school policies.
- Support for teachers in preparing educational materials and managing classroom bookings, contributing to the efficiency of teaching activities.
- Coordination and logistical-administrative support for school events, such as conferences, workshops, and cultural events, ensuring their success through impeccable organizational management.
Education
BBA - Languages And Economics
University of La Coruña
La CoruñaMáster en Business Intelligence y Big Data -
Instituto Europeo De Posgrado - IEP
BBA - Languages And Economics
University of Verona
Verona03.2020
"Work & Travel USA" Program -
Xanterra Travel Collection
2017
Skills
- Managerial Training and Leadership: Skills in managing and motivating teams, with a strong focus on guiding and developing human resources
- Objective Analysis and Problem Resolution: Ability to analyze objectives and resolve operational issues, ensuring the achievement of results
- Working in Dynamic and Team Environments: Excellent ability to work in dynamic and collaborative contexts, contributing to the success of the team
- Organization and Management of Work Groups: Experience in planning and managing work groups, optimizing resources and processes
- Stress Management and Empathy: Ability to remain calm under pressure and understand and manage the needs of others
- Proactivity: Attitude to take initiative and anticipate needs to improve processes and outcomes
Languages
Spanish
Advanced (C1)
English
Advanced (C1)
ger
Intermediate (B1)
Italian
Bilingual or Proficient (C2)
Certification
- LCCI Certificate, Level C1: English language certificate.
- Instituto Cervantes, Level C1: DELE Spanish language certificate.
- CLA Certificate, Level B1: German language certificate.
Timeline
Back Office Executive
Noratech S.r.l
06.2024 - Current
Department Manager
Decathlon Italia
06.2023 - 06.2024
Department Manager
Decathlon Italia
12.2021 - 06.2023
English Language Teacher
Secondary School
11.2020 - 12.2020
Customer Service Executive
Lidl Italia
10.2019 - 10.2020
Administrative Executive
Inlingua Verona
04.2019 - 10.2019
BBA - Languages And Economics
University of La Coruña
Máster en Business Intelligence y Big Data -
Instituto Europeo De Posgrado - IEP
BBA - Languages And Economics
University of Verona
"Work & Travel USA" Program -
Xanterra Travel Collection