Selman Jose Jose Sapalu Reanda
Customer Service Specialist
Santiago Atitlan
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
16
16
years of professional experience
4
4
Languages
Work History
Customer Service Representative
World Connection
03.2024 - 02.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Costumer Service Representative
Telus
05.2019 - 03.2024
Store Manager
Starbucks
01.2017 - 01.2019
Pilot, Owner
Tzututrans Travel Agency
09.2014 - 06.2015
Barista
Senor Chai
02.2014 - 07.2014
Construction Project Assistant
Hospitalito Atitlan
01.2011 - 06.2011
Barista
& Café
03.2010 - 10.2010
School Project Coordinator
Pueblo a Pueblo
11.2009 - 12.2009
Data Tabulator
Save the Children
07.2009 - 10.2009
Education
Music Student -
Universidad del Valle de Guatemala
02.2022
No Degree - Languages
Bildung Innovation Qualifizierung BIQ GmbH
Hamburg, Germany 05.2001 -
Music Student - undefined
Universidad Del Valle de Guatemala
07.2013
Medical Student - undefined
Universidad de San Carlos de Guatemala
06.2009
Bachelor of Health Sciences - undefined
Colegio Liceo Guatemala
10.2005
Secondary School - undefined
Colegio Evangelico Alfa Omega
10.2003
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Call center experience
Data collection
Technical support
Timeline
Customer Service Representative
World Connection
03.2024 - 02.2025
Costumer Service Representative
Telus
05.2019 - 03.2024
Store Manager
Starbucks
01.2017 - 01.2019
Pilot, Owner
Tzututrans Travel Agency
09.2014 - 06.2015
Barista
Senor Chai
02.2014 - 07.2014
Construction Project Assistant
Hospitalito Atitlan
01.2011 - 06.2011
Barista
& Café
03.2010 - 10.2010
School Project Coordinator
Pueblo a Pueblo
11.2009 - 12.2009
Data Tabulator
Save the Children
07.2009 - 10.2009
No Degree - Languages
Bildung Innovation Qualifizierung BIQ GmbH
05.2001 -
Music Student - undefined
Universidad Del Valle de Guatemala
Medical Student - undefined
Universidad de San Carlos de Guatemala
Bachelor of Health Sciences - undefined
Colegio Liceo Guatemala
Secondary School - undefined
Colegio Evangelico Alfa Omega
Music Student -
Universidad del Valle de Guatemala