Shaban Awad Ahmed
Administrative
Mogadishu,Wadajir
Summary
Results-driven professional in guesthouse operations and booking management. Expertise in customer service and issue resolution enhances guest satisfaction and streamlines daily operations. Proven skills in reservation management and operational efficiency contribute to overall success.
Overview
17
17
years of professional experience
Work History
Admin and Finance
UNHCR, Bossaso Somalia
Bosaso
02.2009 - 10.2025
- arranged flights and accommodations for UNHCR staff to ensure seamless travel.
- managed guesthouse operations to provide a welcoming environment for staff.
- Supervised cleaning staff and drivers to maintain operational efficiency.
- monitored fuel consumption for vehicles and generators to optimize resource use.
- Completed day-to-day duties accurately and efficiently
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
BBA - Commerce And Modern Management
Univercity of Bosaso
Bosaso, Bari Region11-2015
Skills
- Administrative support
- Supervision skills
- Customer service
- Reservation management
- Guesthouse operations
- Fuel management
Languages
English
Proficient (C2)
C2
Arabic
Intermediate (B1)
B1
Somali
Native
Native
Affiliations
- Skills and proficiently activity computers and driving skills
Timeline
Admin and Finance
UNHCR, Bossaso Somalia
02.2009 - 10.2025
BBA - Commerce And Modern Management
Univercity of Bosaso