Sharmarke Mumin
Hargeisa, Somaliland
Summary
Seasoned Head of Human Resources and Administration with over five years of experience at Amal Bank, adept at managing HR operations, talent acquisition, and employee relations. Proven track record in enhancing HR processes, ensuring compliance, and fostering a positive workplace culture. Expertise in HRIS, payroll, and benefits administration. Strong leadership and communication skills, committed to driving organizational success and employee growth. Seeking to leverage extensive HR experience in a Human Resources Coordinator role
Overview
8
8
years of professional experience
Work History
Head of Human Resources & Admin
Amal Bank
Hargeisa
06.2019 - Current
- Formulated and implemented the Bank's five-year Human Resource strategic plan for 2020 -2025.
- Provided leadership in the development of long-term objectives and short-term goals.
- Managed budgets and resources associated with strategic initiatives.
- Worked closely with department heads to ensure alignment between the human resource strategy and operations.
- Recommended improvements in Bank's structure based on changing needs.
- Developed and implemented recruitment strategies to attract qualified candidates.
- Ensured that all personnel files were up-to-date and compliant with applicable legal requirements.
- Assisted in developing strategies for improving organizational culture through employee engagement initiatives.
- Created job postings, tracked applicants and maintained applicant database.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Assisted in the development of performance management systems including goal setting, performance reviews, corrective action plans and disciplinary procedures.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Resolved conflicts between different departments or personnel using sound judgment to maintain a harmonious work environment.
- Collaborated with department managers to develop comprehensive training programs that meet the needs of each individual team member.
- Worked with management to create performance measurement, employee development and employee compensation strategies.
- Directed HR programs, policies and processes to improve operational efficiency.
- Compiled reports to provide management with accurate information and comply with policies and procedures.
- Communicated regularly with senior executives regarding staff morale, retention rates, turnover trends.
- Advocated for employee needs and benefits, promoting engagement, transparency and interactive communication.
- Managed compensation, insurance and vacation days within employee benefits programs.
- Attended conferences, workshops and special events to recruit qualified candidates for company.
- Aligned HR policies with the country and local regulations.
Lecturer, Human Resource Management, Economics
Alpha University and Golis University
Hargeisa
01.2019 - Current
- Design and develop the curriculum for Human Resource Management and Economic courses, ensuring it aligns with the latest industry trends, theories, and practical applications.
- Integrate case studies, real-world examples, and relevant readings to provide a comprehensive learning experience.
- Integrate current events and real-world examples into lectures to illustrate the dynamic nature of strategic decision-making.
- Provided guidance to students on course selection, career planning, and other educational matters.
- Assigned grades based upon student performance in class assignments and exams.
- Evaluated student performance through tests, quizzes, presentations, projects, or other assessments.
- Participated in faculty committees related to department initiatives and college-wide policies.
UN & NGO's Strategic Partnership Manager
Amal Bank
Hargeisa
07.2021 - 06.2023
- Conduct market research to identify potential partners that align with the organization's strategic goals.
- Evaluate the suitability of potential partners based on criteria such as Organization reputation, capabilities, and values.
- Initiate and foster relationships with key stakeholders in partner organizations.
- Act as the primary point of contact for partners, ensuring effective communication, collaboration, information sharing and reporting.
- Lead negotiations with potential partners to establish mutually beneficial agreements.
- Collaborate with internal teams to develop comprehensive partnership strategies that align with the organization's overall business objectives.
- Define key performance indicators (KPIs) and success metrics for partnerships.
- Address any issues or challenges that may arise during the course of the partnership, working collaboratively with partners to find solutions.
- Ensure that the partnership remains aligned with the evolving needs and goals of both organizations.
Head of Marketing & Strategic Plan
Amal Bank
Hargeisa
08.2018 - 06.2019
- Developed and implemented long-term strategic and marketing plans to maximize organizational growth.
- Analyzed data from market research studies to identify potential opportunities for expansion.
- Recommended changes in existing policies or procedures that would improve operational efficiency and effectiveness.
- Identified key areas of risk associated with strategic initiatives and developed mitigation plans accordingly.
- Drafted comprehensive reports outlining current trends in the industry, along with recommended actions for improving market share.
- Monitored internal and external environment for changes that could affect organization's ability to achieve its goals.
- Gathered feedback from customers and other stakeholders to gain insights into their needs and preferences.
- Collected and analyzed market research data for use in forecasting.
- Collaborated with stakeholders across departments to ensure alignment of short-term objectives with long-term goals.
- Planned and oversee the organization’s advertising and promotion activities.
- Worked with corporate and local branches’ marketing and sales teams to develop and execute marketing campaign and delivered marketing materials.
- Provided ongoing local market evaluation through market survey, direct customer contact, follow ups, and monitoring of competition and industry trends.
- Worked with Manager to determine Marketing budget and manage expenses to that budget.
- Looked for opportunities in the banks markets to promote the bank consistency with our strategic objectives, and solidify Amal Bank’s brand messaging.
- Conducted weekly, and monthly marketing & strategy meetings with Managers.
- Provide Monthly/quarterly/yearly marketing target report and Strategic plan to the Manager.
Consultant, Strategic Plan
TAAKULO Somali Community
Hargeisa
06.2016 - 10.2017
- Organized meetings between stakeholders to discuss project details and timelines.
- Assisted in developing new methods for data collection and analysis techniques.
- Developed and implemented customized strategies to meet organization needs.
- Created comprehensive reports on project progress and results for the organization.
- Advised senior management on strategic planning, financial forecasting, budgeting, operations optimization, organizational design, process reengineering.
- Facilitated workshops with cross-functional teams to review current practices related to innovation and growth opportunities.
- Identified potential risks associated with proposed solutions or projects.
- Provided recommendations based on quantitative data analysis regarding strategic direction.
- Coordinated activities among internal departments while ensuring compliance with all applicable laws and regulations.
- Collaborated with stakeholders to gain complete understanding of project goals and objectives.
Education
Bachelor of Arts - Human Resources Management
Alpha University
Hargeisa09-2022
MBA - Banking
The Arab Academy For Banking And Financial Science
Cairo, Egypt10.2018
MPhil - Demography
Cairo Demographic Center (CDC)
Cairo, Egypt07.2018
Special Diploma - Population And Development
Cairo Demographic Center (CDC)
Cairo, Egypt12.2016
General Diploma - Demography
Cairo Demographic Center (CDC)
Cairo, Egypt12.2015
Bachelor of Science - Economics And Stiatistics
Cairo University
Cairo, Egypt09.2014
Training - Statistical Analysis Using SPSS
Cairo University
Cairo, Egypt12.2013
Diploma - Conflict Analysis And Peace-Building
The League of Arab States
Cairo, Egypt05.2013
Skills
- Analytical Skills: Data Analysis, SWOT Analysis:
- Leadership coaching
- Recruitment Strategies
- Organizational Development
- Employee Relations
- Benefits Administration
- Dispute Mediation
- Excellent writing and research management skills
- Communication Skills
- Excellent interpersonal skills
- Project Management:
- Adaptability
- Cultural Competence
- Ethical Decision-Making
- Data Analyses
- Conflict Resolution
- Risk Management
Timeline
UN & NGO's Strategic Partnership Manager
Amal Bank
07.2021 - 06.2023
Head of Human Resources & Admin
Amal Bank
06.2019 - Current
Lecturer, Human Resource Management, Economics
Alpha University and Golis University
01.2019 - Current
Head of Marketing & Strategic Plan
Amal Bank
08.2018 - 06.2019
Consultant, Strategic Plan
TAAKULO Somali Community
06.2016 - 10.2017
Bachelor of Arts - Human Resources Management
Alpha University
MBA - Banking
The Arab Academy For Banking And Financial Science
MPhil - Demography
Cairo Demographic Center (CDC)
Special Diploma - Population And Development
Cairo Demographic Center (CDC)
General Diploma - Demography
Cairo Demographic Center (CDC)
Bachelor of Science - Economics And Stiatistics
Cairo University
Training - Statistical Analysis Using SPSS
Cairo University
Diploma - Conflict Analysis And Peace-Building
The League of Arab States
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