Sherine Farahnaaz Kana Sherine
Sales Agent
Szölösgyörök
Summary
Dynamic Customer Service Representative with extensive experience at Transcom HU, adept at resolving complaints and enhancing customer satisfaction through active listening and problem-solving. Proven ability to train and coach colleagues, fostering team collaboration and improving service delivery. Proficient in MS Office, committed to continual improvement and customer loyalty.
Overview
32
32
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Customer Service Representative
Transcom HU/Viaplay
Budapest
04.2022 - 12.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Participated in training programs to enhance product knowledge and customer service skills.
- Worked by emails, phone, live chat, facebook messenger and Social Media
Customer Service Representative
Transcom HU/ UPS
Budapest
09.2021 - 03.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Credit Controler Specialist
Randstad Netherland
Amsterdam
04.2017 - 11.2018
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
- Improved team collaboration by initiating regular strategy meetings.
Employee Accounts Receivable Management
ING Bank N.V
Amsterdam
05.1993 - 03.2017
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Training and coaching new colleagues
Education
No Degree - Certificate
Business Law
Amsterdam 07.1997 - 09.1998
GED -
KMBO
Amsterdam 08.1985 - 06.1987
High School Diploma -
Mavo
Boskoop 08.1980 - 10.1984
Skills
Customer service
Problem-solving
Active listening
Product knowledge
coaching employees
MS Office
reading and cooking
I love to read during my free time and to cook for me family
Timeline
Customer Service Representative
Transcom HU/Viaplay
04.2022 - 12.2024
Customer Service Representative
Transcom HU/ UPS
09.2021 - 03.2022
Credit Controler Specialist
Randstad Netherland
04.2017 - 11.2018
No Degree - Certificate
Business Law
07.1997 - 09.1998
Employee Accounts Receivable Management
ING Bank N.V
05.1993 - 03.2017
GED -
KMBO
08.1985 - 06.1987
High School Diploma -
Mavo
08.1980 - 10.1984
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