Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Generic

Vinic Kerubo

Front Desk Receptionist/Customer Service Representative
Nairobi

Summary

Dynamic and collaborative professional with a proven track record at Limpopo Lounge, enhancing customer satisfaction through exceptional service and guest relations management. Skilled in cash handling and leveraging Microsoft Office to streamline operations. Excelled in high-pressure environments, significantly improving guest experience through meticulous attention to detail and teamwork.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Waitress

Limpopo Lounge
05.2022 - 01.2023
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Manage orders and serve guests.
  • Ensure food safety and maintain sanitation in accordance with provided guidelines.
  • Manage cash and credit transactions and maintained accurate records of sales and tips.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.

Education

Bachelor of Science - Hospitality & Tourism Management

Kenyatta University
Nairobi
04.2001 -

High School Diploma -

Magena Girls Secondary School
Kisii, Kenya
04.2001 -

Nyaburi Primary School
Kendu-Bay, Kenya
11.2016

Skills

  • Guest Relations Management: Skilled in maintaining positive guest interactions, ensuring a welcoming atmosphere, and addressing inquiries or concerns with professionalism
  • Customer Service Excellence: Proficient in providing exceptional service, anticipating guest needs, and resolving issues promptly to enhance satisfaction
  • Cash Handling and Payment Processing: Experienced in managing cash transactions, processing credit card payments, and maintaining accurate financial records
  • Time Management: Strong ability to prioritize tasks, manage a busy area efficiently, and meet deadlines in a fast-paced environment
  • Teamwork and Collaboration: Collaborative team player who works well with colleagues across departments
  • Attention to Detail: Meticulous in handling reservations, guest requests, and documentation
  • Administrative Support: Adept in managing appointments, phone calls, emails, and documentation while maintaining confidentiality and professionalism
  • Microsoft Office Suite (Word, Excel, Outlook): Proficient in managing correspondence, creating reports, and handling administrative tasks with MS Office tools
  • Email Management Software: Skilled in managing professional correspondence and guest communication using platforms such as Microsoft Outlook or Gmail

Additional Information

References:For references, please feel free to contact the following individuals:

  • Yuvinalis Mogaka
    Phone: +254724640082
  • Bernard Nyakweba
    Phone: +254722943349

Certification

County Food Handling Certificate-Form D

Timeline

Waitress

Limpopo Lounge
05.2022 - 01.2023

Bachelor of Science - Hospitality & Tourism Management

Kenyatta University
04.2001 -

High School Diploma -

Magena Girls Secondary School
04.2001 -

Nyaburi Primary School

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Vinic KeruboFront Desk Receptionist/Customer Service Representative