Summary
Overview
Work History
Education
Skills
Timeline
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Yuri Vladimir Vega Linares

Commer
Sonsonate

Summary

Customer-oriented Reservation Agent with over [Number] years of experience in the hotel industry. Hardworking with excellent telephone sales skills. Works to answer all guests questions via phone or email to reach positive outcomes.

Overview

6
6
years of professional experience
1
1
year of post-secondary education

Work History

Reservation Sales Agent

Choice Hotels International
San Salvador, Departamento de San Salvador
04.2013 - 08.2016
  • Maximized efficiency in handling high call volume, ensuring each guest received prompt attention while maintaining accuracy in reservations.
  • Demonstrated adaptability in learning new technologies, quickly mastering reservation software updates as needed for continued success in the role.
  • Developed strong product knowledge about hotel offerings, amenities, local attractions, enabling personalized recommendations based on guest preferences.
  • Utilized analytical skills to track performance metrics related to call volume, conversion rates, and guest satisfaction scores for continuous improvement efforts.
  • Maintained high-quality service standards by swiftly resolving guest issues and addressing special requests.
  • Strengthened client relationships through excellent interpersonal skills, empathetic listening, and prompt follow-up on inquiries or issues.
  • Supported the development of marketing materials showcasing hotel offerings, collaborating with the marketing team to create effective promotional content targeted at attracting new clientele.
  • Ensured timely responses to guest inquiries via phone, email, or online chat platforms, providing exceptional customer service throughout each interaction.

Tracker/Dispatcher

Flash Expedited Services
San Salvador, Departamento de San Salvador
08.2010 - 01.2013
  • Collaborated with team members to develop more efficient tracking methods, resulting in increased productivity.
  • Served as an internal consultant providing guidance and support related to various tracker initiatives throughout other areas within the organization.
  • Implemented quality control measures to ensure the highest level of accuracy in all aspects of tracking work performed.
  • Conducted regular equipment maintenance, ensuring optimal performance and minimizing downtime.

Customer Service Representative

Teleperformance
San Salvador, Departamento de San Salvador
03.2010 - 06.2010
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Delivered prompt service to prioritize customer needs.

Education

High School Diploma -

Instituto Nacional " Thomas Jefferson"
Sonsonate
02.2025 - 11.2025

Skills

Travel industry trends

Patience and composure

Strong work ethic

Reservation confirmation

Policy adherence

Telephone etiquette

Reservation software expertise

Resort amenities

Customer engagement

Telephone reservations

Reservation software

Hotel accomodations

Timeline

High School Diploma -

Instituto Nacional " Thomas Jefferson"
02.2025 - 11.2025

Reservation Sales Agent

Choice Hotels International
04.2013 - 08.2016

Tracker/Dispatcher

Flash Expedited Services
08.2010 - 01.2013

Customer Service Representative

Teleperformance
03.2010 - 06.2010

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Yuri Vladimir Vega LinaresCommer