Yuri Vladimir Vega Linares
Commer
Sonsonate
Summary
Customer-oriented Reservation Agent with over [Number] years of experience in the hotel industry. Hardworking with excellent telephone sales skills. Works to answer all guests questions via phone or email to reach positive outcomes.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work History
Reservation Sales Agent
Choice Hotels International
La Libertad, El Salvador
04.2013 - 08.2016
- Maximized efficiency in handling high call volume, ensuring each guest received prompt attention while maintaining accuracy in reservations.
- Demonstrated adaptability in learning new technologies, quickly mastering reservation software updates as needed for continued success in the role.
- Developed strong product knowledge about hotel offerings, amenities, local attractions, enabling personalized recommendations based on guest preferences.
- Utilized analytical skills to track performance metrics related to call volume, conversion rates, and guest satisfaction scores for continuous improvement efforts.
- Maintained high-quality service standards by swiftly resolving guest issues and addressing special requests.
- Strengthened client relationships through excellent interpersonal skills, empathetic listening, and prompt follow-up on inquiries or issues.
- Supported the development of marketing materials showcasing hotel offerings, collaborating with the marketing team to create effective promotional content targeted at attracting new clientele.
- Ensured timely responses to guest inquiries via phone, email, or online chat platforms, providing exceptional customer service throughout each interaction.
Tracker/Dispatcher
Flash Expedited Services
La Libertad, El Salvador
08.2010 - 01.2013
- Collaborated with team members to develop more efficient tracking methods, resulting in increased productivity.
- Served as an internal consultant providing guidance and support related to various tracker initiatives throughout other areas within the organization.
- Implemented quality control measures to ensure the highest level of accuracy in all aspects of tracking work performed.
- Conducted regular equipment maintenance, ensuring optimal performance and minimizing downtime.
Customer Service Representative
Teleperformance
San Salvador, El Salvador
03.2010 - 06.2010
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
Education
High School Diploma -
Instituto Nacional " Thomas Jefferson"
Sonsonate 02.2025 - 11.2025
Skills
Travel industry trends
Patience and composure
Strong work ethic
Reservation confirmation
Policy adherence
Telephone etiquette
Reservation software expertise
Resort amenities
Customer engagement
Telephone reservations
Reservation software
Hotel accomodations
Timeline
High School Diploma -
Instituto Nacional " Thomas Jefferson"
02.2025 - 11.2025
Reservation Sales Agent
Choice Hotels International
04.2013 - 08.2016
Tracker/Dispatcher
Flash Expedited Services
08.2010 - 01.2013
Customer Service Representative
Teleperformance
03.2010 - 06.2010