ZAMZAM HASSAN ALI

Provided technical support to employees, resolving hardware and software issues promptly.

• Assisted in maintaining and troubleshooting IT systems and networks.

• Conducted regular system maintenance, including updates, troubleshooting, and security checks.

•Supported data entry and management, ensuring accuracy and confidentiality.

Educated staff on the effective use of IT systems and software to improve productivity.

• IT Support Assistant – Tech-Care Solutions Ltd
  
  May 2022 – May 2023
  
  As an IT Support Assistant at Tech-Care Solutions Ltd, I provided technical support to users, ensuring smooth operation of computer systems and networks. My responsibilities included:
  
  Technical Support & Troubleshooting: Diagnosed and resolved hardware, software, and network issues for employees and clients, reducing system downtime by 30%.
  
  System Installation & Configuration: Installed and configured operating systems, software applications, and network devices, ensuring compatibility and efficiency.
  
  Help Desk Assistance: Responded to IT-related inquiries via phone, email, and in person, assisting users with technical challenges and providing step-by-step guidance.
  
  Network Maintenance: Assisted in maintaining and securing company networks, including troubleshooting connectivity issues and monitoring network performance.
  
  Asset Management: Kept accurate records of IT inventory, including laptops, desktops, and accessories, ensuring proper documentation and tracking.
  
  Security & Data Protection: Helped implement cybersecurity best practices by educating staff on password security, phishing threats, and data protection policies.
  
  Collaboration with IT Team: Worked closely with senior IT specialists to improve system performance and enhance IT infrastructure efficiency.