Mohamed Ali

Planning, executing and monitoring of projects.

Prepare Risk Assessments and Job Safety Analysis for activities.

Ensure that Hot works and Cold works (confined space, penetration, work at height etc.) have been prepared before work commences. Establish priorities to meet ticket requests

Direct coordination and liaising with clients

POC for the client for all issues and concerns

Responsible for implementation and execution of tasks

Task technical personnel with work requests

Roll out emergency response plans

Report all incidents, accidents, and important developments at once, in writing, following up if needed and updating the client, line managers.

Oversee the maintenance of operations records, keeping audit frail, and ensuring all instructions given by the client are sanctioned by authorized persons, backed up with adequate documentation and filed as appropriate

Responding to queries via email and phone calls, call backs and help desk requests

Following up with clients to ensure satisfaction and full resolution of issues raised

Assist in troubleshooting and resolving issues, deploying technical staff and effectively providing consistent and exceptional customer service

Escalating issues beyond level of expertise, knowledge or experience through appropriate channels.

• Oversaw daily operations and shipping and handling processes.
• Supervised shipping and receiving, distribution and workplace safety.
• Promoted diligence and culture of safety for drivers and warehouse operations.
• Revised and developed procedures to reduce risk and achieve compliance.
• Supervised warehouse operations by managing employees during shifts.
• Recorded information, shortages, and discrepancies to keep records current and accurate.
• Completed daily operations on time and maintained high standards of accuracy.
• Supervised shipping and handling operations.
• Oversaw inventory control levels and verified compliance with storage and organization processes.
• Used warehouse management software to reconcile daily inventory.
• Cleaned and maintained warehouse in compliance with OSHA safety standards.
• Evaluated incoming shipments for quality issues and processed unacceptable materials for return.

• Compared shipments received with purchase orders to cross-reference goods ordered with goods received.
• Simplified shipping and receiving processes for improved workflow.
• Checked packages and materials for damage and notified vendors.
• Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
• Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
• Managed day-to-day operations of warehouse to keep everything running smoothly.
• Trained and developed warehouse staff on safety measures.
• Kept warehouse up to safety and health regulations at all times.
• Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
• Inspected incoming and outgoing shipments to identify discrepancies with records.
• Processed required paperwork to expedite handling of shipped and received goods.
• Sorted and delivered materials to different work areas and staff.